Manager, Business Development

Walmart•Arlington, TX

5d•$80,000 - $155,000•Onsite

About The Position

The Manager, Residential Installation & Home Services leads daily field operations across the Dallas/Fort Worth market, supervising approximately 13 technicians who provide residential and small-business installation and maintenance services. Initial services focus on TV installation and related customer needs, with potential expansion into broader home-maintenance offerings as the business grows. The manager oversees technician scheduling, route optimization, workload balancing, customer experience, service quality, safety, productivity, and associate development. Using CRM, scheduling, work-order, and performance tools, this leader drives efficient execution, resolves operational issues, and helps build scalable processes for a growing field service business. The team is focused on expanding a new service line for commercial and small-business clients while establishing a distinct brand presence. It develops customer relationships across B2B, SMB, and B2C segments, including multi-site and independent retailers, quick-service restaurants, boutique retail, medical and professional offices, commercial operators, property-related businesses, and residential clients through eCommerce and lead-generation platforms. The team supports sustained growth and market expansion through strategic partnerships, business development initiatives, relationship management, and sales strategy execution aligned with business objectives.

Requirements

Proven leadership experience managing field technicians, installers, or customer-facing service teams in residential or small-business environments.
Strong scheduling, dispatch, route-planning, and workforce-management skills using CRM or field-service platforms.
Customer-first leadership experience resolving escalations, improving service quality, and protecting the in-home experience.
Ability to coach technicians, set clear expectations, manage performance, and build accountable, high-performing teams.
Operational discipline focused on safety, productivity, utilization, first-time completion, and continuous improvement.
Comfort operating in a startup-style environment, building new processes, supporting new service launches, and scaling operations while adapting to changing customer and business needs.
Bachelor’s degree in Business, Accounting, Finance, Marketing, or a related field and 2 years of experience in business development, market development, product development, or a related area; or 4 years of experience in one of those areas.
Sales experience.
Supervisory experience.

Nice To Haves

Sales experience.
Supervisory experience.

Responsibilities

Lead daily field operations for 13 residential installation and home-services technicians across the Dallas/Fort Worth market.
Oversee scheduling, dispatch, route optimization, workload balancing, safety, service quality, and customer experience.
Use CRM, work-order, and performance data to improve utilization, productivity, first-time completion, and route efficiency.
Coach and develop technicians through field observations, performance reviews, and targeted training.
Ensure compliance with installation standards, tools, equipment requirements, and company policies.
Support expansion into additional home-maintenance services by evaluating capacity, skills, training, and operational readiness.
Partner cross-functionally to resolve issues, improve processes, and build a scalable, customer-focused field service operation that delivers safe, reliable, efficient service.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.