Manager, Bus Transportation

San Mateo County Transit District • San Carlos, CA

2d

About The Position

The Manager, Bus Transportation reports to the Director, Bus Transportation, and oversees bus transportation services for San Mateo County Transit District (SamTrans). The role manages bus transportation staff and assigned cost centers, ensures schedules meet service needs and comply with applicable Collective Bargaining Agreements (CBAs), and supports safe, efficient, and cost-effective service delivery.

The position coordinates bus transportation activities with internal departments and serves as a SamTrans representative to local schools, the community, and customers. It oversees employee matters, including performance, training, investigations, grievances, attendance, reasonable accommodations, and corrective or disciplinary actions. The manager also participates in the development and management of operational procedures and technology systems. The selection process may include a panel interview, written and skills assessments, or supplemental questions.

Requirements

• Associate’s degree in business management, supervision, public administration, transportation management, or a closely related field.
• Six years of full-time experience in public transportation operations.
• Two years of supervisory experience.
• Ability to understand, interpret, administer, and apply multiple CBAs and District personnel policies.

Nice To Haves

• Experience managing attendance, discipline, corrective action, and labor relations.
• Experience managing operational budgets, cost centers, financial projections, and expenditure controls.
• Valid California driver’s license with a safe driving record.
• Proficiency in MS Office Suite.

Responsibilities

• Ensure operating schedules meet service needs, comply with applicable CBAs, and support cost-effective staffing management.
• Ensure customer issues are addressed promptly and effectively.
• Manage bus transportation staff in accordance with CBAs and the District’s personnel policies and procedures.
• Manage assigned cost centers, including budget development, expenditure monitoring, financial projections, budget adjustments, and operations within approved budget allocations.
• Participate in developing standard operating procedures for administrative and operational practices.
• Coordinate bus transportation activities with Maintenance, Scheduling, Training, Employee Relations, Communications, and other departments.
• Supervise staff; hire, mentor, and take appropriate corrective or disciplinary action; participate in staff selection; coordinate training and professional development; establish performance objectives; and monitor and evaluate performance.
• Review and approve operating schedules for regular bus operators, the extraboard, and assigned vehicles, along with bidding practices.
• Ensure compliance with local, state, and federal regulations, safety practices and programs, and CBAs.
• Oversee and review employee investigations, disciplinary cases, and corrective actions, including retraining, discipline, and separations, to support consistent application of policies, procedures, and CBAs.
• Conduct disciplinary hearings, address employee grievances, and collaborate with Employee Relations on employee-related matters.
• Administer the Attendance Control Program and the Reasonable Accommodation Program, and counsel employees on the Employee Assistance Program.
• Represent SamTrans to local schools, the community, and customers to support transportation service quality and address service-related issues.
• Evaluate staff performance and support professional development by identifying on-the-job and other development opportunities.
• Monitor cost-center budgets, review expenditures, prepare projections and adjustments, and identify operational efficiencies and cost-control opportunities.
• Participate in developing, implementing, and managing operational technology systems, including Daily Dispatch software, onboard dash camera systems, and other technologies intended to improve efficiency, safety, and service delivery.
• Perform duties safely, protect oneself, fellow employees, and the public from injury or harm, promote safety awareness, and follow safety procedures to reduce or eliminate accidents.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree