Manager Brand Platform & Openings Delivery Management

Hilton • McLean, VA

2d

About The Position

This role is based at one of our corporate offices in McLean, VA or Memphis, TN Exceptional Hospitality Starts with You This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As the Manager of Brand Platforms and Openings reporting to the Senior Director Intake & Project Services, you will deliver a variety of new projects each year that provide more efficiencies across Brand Management and the customer groups we serve. You will manage projects from initial discovery and requirements gathering through technical implementation, testing, training, and measurement — owning the process end‑to-end to ensure business success. To succeed in this role, you will need a strong understanding of enterprise priorities and the ability to connect them to your project. Additionally, you will have a background in project management for technology and data-driven initiatives. You will work with internal corporate leaders up to and including change management functions, where together you can demonstrate a success story of minimizing duplicative efforts and strengthening collaboration to reach clear success factors.

Requirements

• Three (3) years of project management experience working collaboratively with all levels
• PMP or Agile certification
• One (1) year of experience working more than one project concurrently, involving a collection of requirements and transitioning them into actionable technical, data or change driven solutions
• One (1) year of Salesforce experience and at least one Business Intelligence tool (MicroStrategy, Power BI, CRM Analytics, Tableau)

Nice To Haves

• BA/BS Bachelor's Degree and the desire to work in a fast-based, always learning environment
• Certified Salesforce Associate or Administrator with two (2) years of experience
• Five (5) years of project management experience working with data or technology projects
• Two (2) years of Hospitality experience working with Owners, Hotel Teams or within strategy functions
• Experience with Service Cloud and Experience Cloud within the Salesforce ecosystem

Responsibilities

• Work with identified product teams to document current state and future vision on new features they seek to implement, ensuring aligned user acceptance criteria
• Oversee technical, data or change management implementation teams across the project's lifecycle to monitor their ability to complete tasks / tickets as assigned with on-budget, on-time delivery.
• Test/Demonstrate features, gathering feedback across sprints or testing to ensure seamless delivery and releases, while managing priorities and ultimate backlog of other ideas that come in along the way.
• Lead conversations to define project requests, documenting opportunities, intent, and expected outcomes to foster agreement from the start of a project, through its culmination, including retrospective and prioritized backlog or maintenance handoff activities.
• Collaborate across data, tech, and communications teams to clarify workloads, define tasks, and set aligned timelines.
• Be the connective tissue across a team of doers, ensuring changing priorities are addressed as new work is discovered, regularly escalating milestones and risks to leadership.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees