Manager - Brand Experience (AMER)

Plexus•Neenah, WI

1d•Hybrid

About The Position

At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision. When we invest in our people, we invest in building a better world. With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best. Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth. Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com . Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range: $97,900.00 - $146,900.00 Purpose Statement: The Manager, Regional Brand Experience is a team-lead, change agent, and champion of global strategic brand foundations to consistently build the Plexus brand. Reporting into the Regional President with matrix reporting into the Sr. Director, Brand, this role is responsible for elevating and accelerating the global Plexus brand within the assigned region and helping fuel regional growth goals. They play a pivotal role in consistently bringing to life the global Plexus strategic brand foundations to build brand affinity and advocacy, while also developing and aligning cultural adaptations in partnership with the Sr. Manager, Global Brand. By overseeing, leading and implementing brand strategies, external communications and community outreach, and on-site brand experience initiatives across the Plexus facilities in their respective region, they are driven to deliver 5-star experiences that positively impact our ability to be seen as an employer of choice, win new business and deliver on regional growth goals. They constantly seek opportunities to improve, standardize, scale and collaborate across regions in order to build consistent global brand experiences. This regional brand leadership role is imperative for Plexus to be seen as the partner and employer of choice across the regions we operate.

Requirements

Bachelor’s Degree with 5 or more years of related experience is preferred.
An equivalent combination of education and/or experience will be considered.
Strong leadership skills with the ability to influence without authority across a multinational, matrix organization
Strong verbal and written skills
Global business acumen
Outstanding customer focus & ability to lead cross-functional teams
A passion for revenue growth through brand-building
Ability to work effectively in a matrix organization and influence without authority across the organization
Strong desire for continuous learning and improvement
Ability to have discretion and understand the importance of maintaining confidentiality of all customer and company information.

Nice To Haves

Proven success in rolling out brand messages in a multinational, matrix organization is preferred.

Responsibilities

Champion the Plexus brand by partnering with the Sr. Manager, Global Brand and Brand Experience Leaders to establish, develop and implement effective regional brand strategies and on-site brand experience initiatives that are rooted in regional growth goals and work in service to Market Sector, Solution and Employer of Choice activation plans.
Lead and oversee regional content/creative executions in partnership with Graphic Design.
Lead a regional brand team that are accountable to drive in-market brand execution and deployment of brand initiatives by understanding and adhering to global strategic brand foundations.
Matrix manage and develop Customer Experience Assistants to consistently deliver exceptional on-site experiences and prioritize customer-focused initiatives and enhancements.
Oversee external community engagements, media relations and communications in partnership with the regional leadership team to consistently build the Plexus brand.
Works in partnership with the Sr. Director, Global Brand Experience to manage public perception of Plexus, with corporate approval (as needed) for external engagements.
Leveraging a data-driven mindset, establish key measures to track progress of regional brand growth goals.
Identify and utilize tools and technologies, such as customer feedback platforms, analytics software, and the customer relationship management (CRM) system, to gather insights, monitor key metrics and identify areas for improvement and standardization.
Report out on key findings and recommended solutions.
Build and maintain strong, collaborative strategic partnerships with global brand function and the assigned regional & site leadership teams to understand regional strategy, growth goals and ultimately deliver 5-star total brand experiences that build brand awareness, affinity and advocacy internally and externally.
Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values.
Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.