Brand Experience Ambassador

Rennaï•Mount Royal, QC

22h•Onsite

About The Position

Discover Rennaï, the beauty and modern self-care destination of the future. At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery. Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Requirements

Experience in beauty, brand, luxury retail, or hospitality
Strong communication and interpersonal skills, with the ability to authentically connect with clients
Proven ability in brand storytelling and translating product knowledge into relevant recommendations
Sales‑driven mindset with demonstrated success in achieving or exceeding KPIs
High level of professionalism, presentation, and attention to detail
Ability to remain composed and effective in a fast‑paced luxury retail environment
Demonstrated ability to thrive in a multi‑brand, multi‑category environment, with strong adaptability and sound commercial prioritization
Comfort working retail schedules, including weekends
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
Ability to safely lift up to 20–25 lbs (boxes, merchandising materials, product trays)

Responsibilities

Achieve, exceed, and track sales targets, including daily/monthly goals and event‑based KPIs (SPH, conversion, client development, client capture, services, etc.)
Drive brand awareness through confident product demonstrations and strong multi‑brand knowledge
Support conversion through expert consultations and seamless cross‑selling across brands, categories, and beauty universes
Demonstrate mastery of client engagement at every interaction
Exhibit an entrepreneurial mindset within Rennaï guidelines to maximize commercial opportunities
Serve as an in‑store reference for the overall Rennaï client experience and beauty offering, demonstrating a strong understanding of multiple brands, categories, and luxury rituals
Deliver Rennaï’s enhanced client journey through warm welcomes, guided brand discovery, and thoughtful, personalized recommendations
Translate brand stories into sensory experiences through luxurious and personalized moments, multi‑brand events, activations, and cross‑store experiences
Uphold Rennaï service etiquette and consistently represent the aesthetic, energy, and hospitality of partner brands
Foster an inclusive, calm, and welcoming environment rooted in Rennaï’s brand DNA
Ensure all brand areas are client‑ready from opening to closing, in line with Rennaï standards
Maintain excellent tester hygiene and visual cleanliness throughout the day
Support inventory management, including counts, rotations, stock levels, and timely replenishment
Assist with the execution of visual merchandising updates, product launches, and marketing assets
Maintain continuous communication with store leadership and Rennaï teams regarding operational needs or challenges
Ensure refined, professional, and consistent communication with multiple brand partners and vendors, aligned with business priorities and ongoing activations
Lead by example—always
Share product knowledge, service best practices, and selling techniques through supportive coaching and mentorship
Demonstrate a positive, collaborative, and professional approach with all team members
Contribute to an open environment of communication and creativity
Support in‑store events, activations, and elevated experiences as needed
Collaborate closely with Sales and Services leadership to maintain brand standards on the floor
Live and breathe Rennaï’s company values
Remain a top performer in both results and behaviors at all times