Manager - Branch (Security Sales)

Wesco

19d

About The Position

As the Manager - Branch (Security Sales), you will be responsible for the overall management of the daily operations of a B2B small-scale retail location in the Communications and Security Solutions division. You will manage staff, finances, and merchandise, and drive sales and customer service. You will ensure best practices and quality standards are met to achieve key results and support company strategies. This is an integrated leadership role that includes warehouse and customer service duties. The branch has $1M–$5M revenue or less.

Requirements

High school degree or equivalent required.
5–7 years of prior professional sales experience in a related industry.
1–3 years of prior experience managing a team.
Working knowledge of business and management principles, including strategic planning, resource allocation, and coordination of people and resources.
Demonstrated verbal, written, analytical, persuasion, and interpersonal skills.
Knowledge of customer and personal service principles and processes, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
Ability to demonstrate teamwork, leadership, and flexibility.
Excellent time management and computer skills.
Ability to sit and drive a vehicle to perform the job.
Driving may be required for extended periods, with frequent stops and starts.

Nice To Haves

Bachelor’s degree in Sales, Business Administration, Engineering, or a relevant field.

Responsibilities

Drive customer service excellence throughout the branch, including showroom appearance, merchandise displays, product placement, and store layout.
Meet strategic goals and sales targets by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
Hire, train, develop, and supervise a small team of non-management employees.
Provide staff feedback, coaching, and performance evaluations; assess needs and build career paths.
Coordinate staffing schedules and conduct weekly staff meetings.
Ensure compliance with safety policies and procedures and local health regulations.
Network to improve the presence and reputation of the branch and company.
Stay informed about competitors and emerging technologies.
Identify current and future customer requirements by building rapport with existing and potential customers.
Develop and maintain relationships with top accounts.
Schedule regular in-person customer visits with the designated OSR.
Address customer concerns and work toward the best possible outcome.
Develop strategies to expand walk-in traffic and optimize profitability.
Analyze and monitor inventory and stock movement.
Plan and organize customer events, local trade show needs, seminars, and supplier counter days.
Create protocols to protect the store, including theft management.