Manager - Branch (Security Sales)

Wesco • Westwood, MA

20d • $79,903 - $99,878

About The Position

The Manager - Branch (Security Sales) is responsible for managing the daily operations of a B2B small-scale retail location in Wesco’s Communications and Security Solutions division. The role oversees staff, finances, and merchandise while driving sales and customer service, ensuring best practices and quality standards, and supporting company strategies. It is an integrated leadership role that may include warehouse and customer service duties. The branch supports revenue of $1 million to $5 million or less.

The manager leads a small team of non-management employees, develops customer and account relationships, and ensures the branch meets sales, service, safety, and operational goals. The position is generally performed in an office environment, with possible travel to customer sites or warehouse facilities. Driving for extended periods with frequent stops and starts may be required, and the employee may be exposed to outdoor weather conditions. The employee must sit and drive a vehicle to perform the job.

Requirements

• High school degree or equivalent.
• 5–7 years of prior professional sales experience in a related industry.
• 1–3 years of prior experience managing a team.
• Working knowledge of business and management principles, including strategic planning, resource allocation, and coordination of people and resources.
• Demonstrated verbal, written, analytical, persuasion, and interpersonal skills.
• Knowledge of customer and personal service principles and processes, including needs assessment, meeting service quality standards, and evaluating customer satisfaction.
• Ability to demonstrate teamwork, leadership, and flexibility.
• Excellent time management and computer skills.
• Ability to sit and drive a vehicle to perform the job.

Nice To Haves

• Bachelor’s degree in sales, business administration, engineering, or a relevant field.

Responsibilities

• Drive customer service excellence across the branch, including showroom appearance, merchandise displays, product placement, and store layout.
• Meet strategic goals and sales targets by maximizing sales and gross profit, reviewing performance, controlling expenses, and managing inventory investment.
• Hire, train, develop, and supervise a small team of non-management employees.
• Provide feedback, coaching, and performance evaluations; assess employee needs and build career paths.
• Coordinate staffing schedules and conduct weekly staff meetings.
• Ensure compliance with company safety policies and procedures and local health regulations.
• Network to improve the presence and reputation of the branch and company.
• Stay informed about competitors and emerging technologies.
• Identify current and future customer requirements, build rapport with existing and potential customers, and maintain relationships with top accounts.
• Schedule regular in-person customer visits with the designated OSR.
• Address customer concerns and work toward the best possible outcome.
• Develop strategies to expand walk-in traffic and optimize profitability.
• Analyze and monitor inventory and stock movement.
• Plan and organize customer events, local tradeshow needs, seminars, and supplier counter days.
• Create protocols to protect the store, including theft management.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Retirement savings plans.
• For eligible positions, compensation may include participation in a bonus or sales incentive plan.
• For certain sales roles, additional compensation may be available through a commission structure based on sales results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED