Manager Branch I (Safeway Niumalu Marketplace Branch)

Bank of Hawaii•Kailua, HI

3d•$49,430 - $85,210

About The Position

Under the direction of the Market Manager, the Manager Branch I assists in executing the market strategy to meet financial goals while providing an excellent customer and employee experience. The role promotes the Bank of Hawaii brand, serves as a trusted advisor to the community and team, and oversees branch operations. The manager leads branch employees in delivering customer-focused service and achieving sales, performance, and development goals. The role includes coaching and developing staff, managing staffing and schedules, overseeing daily operations, and handling customer matters, including those involving high-net-worth and high-value clients. The manager ensures compliance with Bank policies, procedures, applicable laws and regulations, and audit recommendations, and represents the Bank in community activities. The position may require flexible hours, including evenings, weekends, and holidays, as well as travel.

Requirements

Registration with the Nationwide Mortgage Licensing System & Registry; if not registered, registration must be completed and accepted within 30 days of employment or transfer.
Bachelor’s degree from an accredited institution; a major in business or a related area is preferred, or equivalent work experience.
Minimum 5–7 years of related supervisory or management experience, or equivalent work experience; up to 3 years of relevant non-supervisory relationship or lending officer experience may be substituted.
Experience managing budgets and staff, with significant face-to-face sales and service experience.
Understanding of Hawaii retail and small-business markets, the financial services industry, and its regulatory environment.
Advanced proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software; knowledge of or ability to use Bank software.
Strong verbal and written communication and presentation skills; listening, problem-solving, trust-building, relationship-building, collaboration, and consultative skills.
Ability to develop relationships with direct reports at different locations.
Strong project management and organizational skills, including the ability to complete projects on time and manage multiple assignments with varying deadlines.
Intellectual curiosity, business acumen, and knowledge of the market.
Ability to work flexible hours, including holidays, weekends, and evenings as necessary.
Ability to provide own transportation or operate a vehicle with a valid driver’s license and commute to destinations on time; may require air travel.
Ability to lift, carry, or push up to 10 pounds.
Ensure or assist with ensuring compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including Fair Banking, Anti-Money Laundering, Bank Secrecy Act, and USA PATRIOT Act requirements.

Nice To Haves

Bachelor’s degree majoring in business or a related area.

Responsibilities

Work with the Market Manager to execute market strategy, interpret it for the branch team, and develop customer service procedures and performance measures.
Lead the team in lobby engagement, customer-focused service, teamwork, sound decision-making, and efficient execution of the market strategy and Bank brand.
Engage team members in learning from one another, customer interactions, and business-unit experts; teach staff to provide excellent customer experiences across customer segments.
Identify and resolve customer situations or escalate them when appropriate.
Meet regularly with team members to review status, establish career goals and development plans, set sales and performance goals, and evaluate progress.
Coach employees, use role-playing and other development methods, address potential conflicts, and resolve issues, involving Human Resources when necessary.
Identify and acquire suitable talent for open positions and manage relevant Human Resources forms and documents in a timely and effective manner.
Oversee day-to-day branch operations, including staffing, scheduling, customer service, sales and service, operational risk, and compliance.
Manage interactions with high-net-worth clients, identify high-value clients, provide sales and service, connect clients with business-unit specialists, and resolve or escalate issues.
Train staff to identify high-value customers and recognize issues that should be referred to the manager or business-unit specialists, while avoiding unnecessary repetition for customers.
Coordinate with relevant Premier and Community Banking personnel on procedures for identifying customers, relationship managers, and appropriate referrals.
Ensure compliance with Bank policies and procedures and applicable laws and regulations; stay current on legal changes and products, train the team, address audit recommendations, and identify and monitor high-risk branch activity.
Represent Bank of Hawaii in the community, identify community activities and events, encourage employee participation, and attend after-hours and weekend community events.
Perform other miscellaneous responsibilities and duties as assigned.