Manager, Automotive Business Operations
About The Position
The Manager, Automotive Business Operations develops and executes strategic initiatives based on business case analysis and leads continuous process improvement for the AAA Automotive Division, including Emergency Roadside Service (ERS), car repair, and other member services. The role manages a team of direct reports and supports strategic project execution, planning, and product operations across the division. It leads change management initiatives using Agile methodologies to implement product changes, contractor Service Level Agreements (SLAs), and new business plans, and uses cross-divisional data to make actionable return-on-investment recommendations for short- and long-term initiatives. This hybrid role requires working three days per week in the Walnut Creek, California office and allows work from home two days per week. The manager works with executive leadership and cross-functional partners to plan and deliver initiatives, improve operations, manage contractor strategy and capacity, and lead and develop a high-performing team.
Requirements
- Bachelor’s degree, or 9 years of related experience without a bachelor’s degree.
- At least 5 years of progressive experience in business operations, corporate strategy, management consulting, project/program management, or M&A advisory; alternatively, 3 years of experience with a master’s degree, or 9 years of related experience without a bachelor’s degree.
- At least 3 years of direct people management experience overseeing direct reports.
- Demonstrated ability in corporate strategy, strategic planning, business case development, P&L management, financial modeling, ROI analysis, and deriving actionable insights.
- Proficiency in people management, team leadership, and executive alignment.
- Demonstrated ability in program management, Agile, PMP principles, change management, and process optimization.
- Knowledge and execution capability in vendor governance, contractor management, and SLAs.
- Proficiency in product operations, data analytics, risk mitigation, and strategic problem-solving.
- Excellent written and verbal communication skills and ability to influence cross-functional teams and executive leadership.
Nice To Haves
- Automotive, logistics/operations, or technology experience.
- Master’s degree.
Responsibilities
- Drive divisional strategy and long-range strategic planning in alignment with executive leadership goals.
- Organize, lead, and facilitate cross-functional project teams evaluating or implementing Automotive technology solutions, products, and platforms.
- Lead business case development and feasibility studies for divisional initiatives, platforms, and operational investments.
- Support divisional financial goals and P&L management through cost-benefit evaluations, pricing studies, and ROI analyses.
- Execute and analyze the Automotive strategic plan, evaluating operational efficiency, technology solutions, and service quality.
- Manage strategic projects and cross-functional programs using formal methodologies, including Agile, PMP principles, and change management.
- Measure and monitor key performance indicators, analytics insights, and operational risks, and prioritize reporting and analytics needs.
- Analyze business initiatives for financial impacts and success against established metrics; recommend business capabilities and resources to meet objectives.
- Serve as a subject matter expert on divisional policies and procedures and provide field support and communications about standard operating procedures.
- Lead process optimization workstreams to streamline workflows, close procedural gaps, and mitigate operational risks and policy non-compliance.
- Represent Automotive and act as a liaison on cross-functional process improvement, best-practice, and technology assessment teams.
- Maintain effective communications with internal and external teams regarding automotive operations, processes, and procedures.
- Partner with IT, HR, Legal, Marketing, Accounting, Safety, and other business partners to align project goals, secure resources, and ensure delivery.
- Oversee contractor strategy, capacity planning, and SLAs across the internal automotive and external service-provider network.
- Directly manage, coach, and mentor reports focused on strategy, projects, and product management.
- Deploy department resources effectively, set clear team objectives, provide ongoing feedback, and promote professional development.
Benefits
- Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
- 401(k) matching: $1 for $1 company match up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
