Manager, Auditing Operations

Cass Information Systems•Bridgeton, MO

About The Position

The Manager, Auditing Operations leads audit operations and manages team performance to promote quality, efficiency, client satisfaction, and operational excellence. The role provides direction for audit activities; drives process improvements; supports technology and automation efforts; manages client and carrier issue resolution; and ensures compliance with procedures, contractual requirements, and company standards. The position oversees daily team operations, establishes performance metrics, analyzes trends, coordinates with IT and offshore audit leadership, and serves as the primary escalation point for audit-related issues. It also supports client relations and business development, helps ensure contracts and rating elements are correctly loaded into rating engines, oversees employee training and development, and identifies automation and workflow improvement opportunities. The manager may also perform special projects and other assigned duties.

Requirements

Bachelor's degree in accounting, supply chain, or business administration, including transportation and carrier pricing related courses, or an equivalent combination of education and work experience.
3–5 years of freight audit or rating experience with a carrier, shipper, or third-party audit provider, or equivalent.
1–3 years of leadership experience, or equivalent.
Good analytical skills and ability to work with little or no supervision.
Excellent interpersonal, verbal, and written communication skills for interacting with internal and external customers.
Ability to handle the most complex audit applications.
Extensive knowledge of automation tools, workflow improvement methodologies, and technology implementation.
Demonstrated ability to lead, develop, and motivate employees.
Ability to lead experienced staff through process and technology change.
Advanced Microsoft Office skills, with a focus on Microsoft SQL.

Nice To Haves

Extensive knowledge of transportation rate applications, carrier contracts, tariffs, and pricing structures across multiple transportation modes, including domestic and international markets.
Working knowledge of rating engines.
Direct team management experience.
Familiarity with emerging AI tools such as Claude and Copilot.

Responsibilities

Provide day-to-day oversight of the department or team, develop performance metrics, ensure job procedures are documented and followed, and provide ongoing feedback to evaluate and address performance.
Analyze operational and audit performance trends using reporting and data analysis to identify root causes, support decision-making, and drive improvements in quality, efficiency, and client outcomes.
Serve as the primary escalation point for audit-related issues involving clients, carriers, and internal systems.
Partner with IT to identify, document, and prioritize rating-system defects and enhancements, and validate fixes before and after deployment.
Coordinate with offshore audit leadership to align processes, changes, and priorities across sites, and support workload balancing and capacity planning.
Respond to client relations inquiries and concerns regarding audit activities and service delivery.
Assist the Sales and Marketing Department with business development efforts as needed.
Ensure audit staff coordinate with the rate loading group so contracts are correctly loaded in rating engines and all necessary rating elements are present and applied.
Escalate data integrity issues to the appropriate source owner.
Identify automation opportunities in the audit workflow, support implementation, and measure productivity, accuracy, and service-quality gains.
Oversee employee training and development, and provide coaching, guidance, and training support.
Encourage employees to identify process improvements that increase efficiency, accuracy, and client satisfaction.
Perform special projects and other duties as requested or assigned.