Manager Associate Customer Care

Elevance Health • San Juan, PR

1d • Hybrid

About The Position

The Manager Associate Customer Care, under general guidance and mentoring, provides oversight of a customer service unit. Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.

Requirements

• Requires BA/BS degree and a minimum of 5 years in a progressively complex customer service environment; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
• Experience in a supervisory role in a call center environment is highly preferred.
• Previous experience in the healthcare industry preferred.

Responsibilities

• May be responsible for establishing department policies and procedures.
• Audits to monitor efficiency and compliance with policies, prepares specialized reports, may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees