Customer Care Associate
About The Position
Sona Pharmacy + Clinic is seeking a Customer Care Associate who is thoughtful, gracious, upbeat, positive, and outgoing. This role is integral to the community, focusing on exceeding expectations and delighting customers by providing exceptional service and assisting with prescription pickups. The company's mission is to improve healthcare by recognizing patients as individuals with unique stories, families, histories, and futures, and providing care that extends beyond just medications. They are looking for someone who genuinely cares about patients' well-being to help them enjoy their lives outside the pharmacy.
Requirements
- Willingness to go above and beyond
- Exceptional customer service skills
- Attention to detail and ability to work in a fast-paced environment
- Excellent communication skills
- Understanding of over-the-counter products and pharmacy operations
- Optimism
- Curiosity to Learn
- Drive to Improve
- Empathy
Nice To Haves
- Cashier's experience in a community pharmacy is preferred
Responsibilities
- Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
- Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
- Ensure the register balances after cash, check, and credit transactions
- Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
- Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
- Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
- Assist with online shopping orders and prepare for shipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
