Customer Care Associate

Meritage Homes Corporation•Irving, TX

1d•Onsite

About The Position

Meritage Homes is looking for a New Home Warranty Associate who will supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. This role involves ensuring all building codes and Meritage Home standards of quality are met on warranty repairs, resolving quality control issues, and participating in the 10-step AVID-Customer Satisfaction process. The associate will assist with inspections, conduct walk-throughs with homeowners, and manage customer expectations during the construction process through homeowner orientation. Daily interaction with various departments, subcontractors, homebuyers, homeowners, and city inspectors is required. The position also entails managing assigned warranty claims, paperwork flow, and warranty reports to ensure prompt, professional service, and interpreting warranty claims against the Meritage warranty manual. Meritage Homes is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. The company has been certified as a Great Place To Work for a second year in a row and is recognized on Fortune’s Best Workplaces listings. With over 200,000 homes delivered in its 40-year history, Meritage is known for its distinctive style, quality construction, and award-winning customer experience. They seek self-starters who can contribute new and innovative ideas to the organization.

Requirements

A high school diploma or equivalent is required.
Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
Working knowledge of Microsoft Word and Excel.
Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.

Nice To Haves

Course work or degree in Construction management preferred.
At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
Advanced training in one or more trades within residential building industry strongly preferred.
Knowledge of Hyphen a plus.

Responsibilities

Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met.
Resolve quality control issues as they arise.
Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
Assist as time permits with the inspection process.
Conduct walk-through inspections and other scheduled inspections with the homeowner.
Manage customer expectations during the construction process through the homeowner orientation.
Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
Manage assigned warranty claims in organized and methodical manner.
Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
Manage warranty reports to assure prompt-professional service to our homeowners.
Interact with customers and interpret warranty claims vs. Meritage warranty manual.

Benefits

A work environment that encourages creativity and innovative ideas from every level
An organization that lives by its core values everyday
Team atmosphere where every individual is considered a vital asset
State of the art technology to provide an optimal working environment
A competitive pay structure
Strong benefits
Flexibility in work-life integration
Team-oriented environment where all individuals play an integral role in the company
Opportunity to further your career in a growing national organization
Maintain a competitive drive to be the best