Customer Care Associate

Sunbit • Las Vegas, NV

12h • Onsite

About The Position

Sunbit is a financial technology company that builds an AI-native platform to help people get personalized pay-over-time options with transparent terms and no added consumer fees. Their technology powers instant decisioning and streamlines fraud checks, resulting in a quick, fair, and simple experience for consumers and merchants. Sunbit's products are available across a nationwide network of over 30,000 locations, including auto service centers, dental and optical practices, and veterinary clinics. The company is guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. The Customer Care Associate role is based in their Las Vegas, Nevada office and involves answering inbound calls from customers and retail partners, addressing inquiries related to payments, product usage, and general questions. This is an hourly position requiring schedule flexibility, potentially including nights and/or weekends, within a call center, in-office environment.

Requirements

• Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience
• Strong typing and computer skills
• Ability to multitask
• High level of attention to detail
• Ability to handle high call volumes
• Ability to access Sunbit systems from a mobile device using biometric authentication (e.g FaceID or Fingerprint)

Nice To Haves

• Collections experience a plus
• B2B and B2C experience is a bonus

Responsibilities

• Answering 70 -100 inbound calls and assist new and existing customers with their account(s)
• Troubleshoot issues with our customer and provide appropriate options for resolution
• Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
• Follow scripts to handle a variety of situations
• Follow up with customers and retail partners as needed
• Manage escalated calls with courtesy and professionalism
• Other duties as assigned

Benefits

• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees