Manager - Asset Protection - Sarasota Pavilion Rack

Nordstrom•Sarasota, FL

1d•Onsite

About The Position

The Manager of Asset Protection (AP) is an individual-contributor leadership role responsible for creating a safe, secure, and profitable environment in the assigned Nordstrom Rack store. The AP Manager protects employees and customers, prevents loss, and supports Nordstrom’s core values and business strategy. This role partners with cross-functional store leaders to reduce shrink, ensure operational excellence, and foster a culture of safety and accountability. The position owns building security and safety, educates employees on emergency preparedness, and supports them during safety-related incidents. It also uses data and reporting to identify risks and trends, mitigate internal and external theft, document incidents and cases, and execute company shrink-reduction and loss-prevention programs. The AP Manager partners with Regional Investigators, law enforcement, and store leadership on investigations and may conduct on-floor apprehensions as needed.

Requirements

Strong understanding of exception-based reporting tools and case management software.
Ability to develop and maintain productive relationships with employees and leaders at all levels.
Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
Effective decision-making and problem-solving skills, especially in high-stress situations.
Strong organizational skills and the ability to prioritize and manage competing demands in a fast-paced environment.
High level of ownership, accountability, and initiative.
Computer proficiency, including monitoring and surveillance technologies.
Flexibility to work a schedule that meets business needs, including evenings and weekends.
A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Proven experience in asset protection, security, investigations, or prior leadership experience.

Responsibilities

Build trusting relationships with store leaders, including the Store Manager, Service Experience, Inventory Accuracy, and Human Resources teams, and serve as the subject matter expert on shrink and loss prevention.
Own building security and safety, educate employees about emergency preparedness, and support employees during safety-related incidents.
Accurately report and document asset-protection incidents and cases in a timely manner.
Use data and reporting to identify trends, mitigate internal and external theft, and minimize operational losses.
Lead the execution of shrink-reduction strategies and loss-prevention programs, including identifying theft and dishonesty.
Partner with Regional Investigators to address internal and external theft, assist with case development, work with law enforcement, and conduct on-floor apprehensions as needed.
Use a data-driven approach to proactively identify risks, reduce loss, and maximize profitability.