Manager, Analytics

Blue Shield of North Carolina•Durham, NC

12h

About The Position

The Manager, Analytics manages analysis and business intelligence for the organization and leads a dedicated analytics and client reporting team supporting the State Health Plan. The role ensures the team's work aligns with client priorities, business needs, and service commitments. The manager owns and actively manages the State Health Plan reporting and analytics backlog, sets priorities, balances demand with team capacity, and ensures timely delivery of high-value client work. They consult with State Health Plan representatives to understand business questions and reporting needs, translate them into clear analytic requirements, and identify opportunities for data and analytics to support decision-making. The role also builds a trusted client partnership through proactive, customer-centered communication about priorities, delivery status, timelines, risks, dependencies, and tradeoffs. The manager establishes disciplined intake, prioritization, planning, and delivery practices; ensures the quality, accuracy, integrity, and reliability of reporting and analytic products; and promotes tools, automation, and analytic techniques that improve delivery efficiency and scalability. They partner with analytics, technology, operations, and business teams to coordinate dependencies and remove delivery barriers, while developing a high-performing, customer-focused team.

Requirements

Bachelor's degree or advanced degree where required; in lieu of a degree, 10+ years of experience in a related field.
8+ years of experience in a related field.

Responsibilities

Manage the analytics and client reporting team supporting the State Health Plan, aligning work with client priorities, business needs, and service commitments.
Own and manage the State Health Plan reporting and analytics backlog, prioritizing work and balancing demand against team capacity.
Consult with State Health Plan representatives, clarify business questions and reporting needs, and translate them into analytic requirements.
Identify opportunities for data and analytics to support decision-making.
Communicate proactively with the client about priorities, delivery status, timelines, risks, dependencies, and tradeoffs.
Establish intake, prioritization, planning, and delivery practices that support predictable and transparent service.
Ensure the quality, accuracy, integrity, and reliability of reporting and analytic products.
Promote tools, automation, and analytic techniques that improve delivery efficiency and scalability.
Partner across analytics, technology, operations, and business teams to coordinate dependencies, remove barriers, and bring together appropriate expertise.
Develop team capabilities in consultative analytics, client communication, requirements definition, analytic storytelling, and execution accountability.