Manager, Analytics

Blue Cross and Blue Shield of North Carolina•Durham, CA

1d•$118,691 - $189,906

About The Position

Manage the analysis and business intelligence of the organization. This role leads a dedicated analytics and client reporting team supporting the State Health Plan, ensuring work aligns with client priorities, business needs, and service commitments. The manager partners directly with State Health Plan representatives to understand business questions and reporting needs, translate them into analytic requirements, and identify ways data and analytics can support decision-making. The position owns the State Health Plan reporting and analytics backlog, establishes priorities, balances demand against team capacity, and ensures timely delivery of high-value work. It builds a trusted client partnership through proactive communication and clear visibility into priorities, delivery status, timelines, risks, dependencies, and tradeoffs. The manager establishes disciplined intake, planning, and delivery practices, ensures the quality and reliability of reporting and analytic products, and promotes tools, automation, and analytic techniques that improve efficiency and scalability. The role also coordinates across analytics, technology, operations, and business teams and develops a high-performing, customer-focused team.

Requirements

Bachelor's degree or advanced degree where required; in lieu of a degree, 10+ years of experience in a related field.
8+ years of experience in a related field.
Candidates must be within 60 miles of the Durham, NC headquarters.
Skills listed: Business Decisions, Business Intelligence (BI), Data Analysis, Data Governance, Data Mining, Data Science, Data Storytelling, Data Visualization, Machine Learning (ML), Statistical Models.

Responsibilities

Manage the analytics and client reporting team supporting the State Health Plan.
Own and actively manage the State Health Plan reporting and analytics backlog; prioritize work, balance demand against team capacity, and ensure timely execution of high-value deliverables.
Consult with State Health Plan representatives to understand business questions and reporting needs, define analytic requirements, and identify opportunities for analytics to support decision-making.
Maintain a trusted client partnership through proactive communication and clear updates on priorities, delivery status, timelines, risks, dependencies, and tradeoffs.
Establish disciplined intake, prioritization, planning, and delivery practices that provide a predictable and transparent client experience while accommodating emerging and time-sensitive needs.
Ensure the quality, accuracy, integrity, and reliability of reporting and analytic products.
Promote tools, automation, and analytic techniques that improve delivery efficiency and scalability.
Partner with analytics, technology, operations, and business teams to coordinate dependencies, remove barriers, and bring together appropriate expertise.
Develop team capabilities in consultative analytics, client communication, requirements definition, analytic storytelling, and execution accountability.