Manager, Airport Lounge Construction (New Builds)

Capital One • McLean, NY

5d • Hybrid

About The Position

The Airport Lounge Design & Construction team is seeking a Construction (New Builds) Manager to lead delivery of large-scale airport lounge projects, including ground-up new builds and major expansions. The role manages innovative hospitality concepts and branded environments while driving approvals, schedules, and budgets for assigned locations. Under the guidance of the CM Program Lead, the manager oversees delivery from concept through completion and coordinates a structured handover to Operations and the Special Projects team. The role is a primary contact for internal cross-functional teams—including Design & Construction, Operations, Finance, and Guest Experience—at assigned active construction sites. The manager works closely with architects and engineers, building departments and code officials, general contractors, and construction managers, and ensures designs and experiences align with customer experience strategy and priorities. Airport and aviation experience is a plus. The position reports directly to the Airport Lounge Construction Program Lead and requires approximately 40–50% travel. It is designated hybrid and requires adherence to Capital One’s hybrid policy for on-site presence at the designated office location.

Requirements

• Bachelor’s degree in architecture, construction management, or a related field.
• At least 6 years of construction project management experience in hospitality, retail, or aviation environments.
• At least 5 years of experience managing on-site general contractors, sub-trades, and AIA contracts.
• At least 3 years of experience partnering with architects, designers, contractors, and operators.
• Ability to clearly communicate project progress and milestones to internal teams and cross-functional stakeholders.
• Solutions-driven approach, with the ability to anticipate problems, present multiple solutions, and drive consensus.
• Understanding of construction means and methods, cost, and milestones.
• Proficiency in construction drawings, documentation, and oversight.

Nice To Haves

• Airport and aviation experience.
• 7 or more years of experience working with and sourcing architectural materials and finishes, and furniture, fixtures, and equipment.
• Licensed Architect, NCARB/AIA, or PMP certification.
• Experience managing external general contractors, architectural consultants, and field trade teams on active job sites.
• Experience in high-visibility locations with challenging infrastructure, permitting, and vertical transportation coordination.

Responsibilities

• Manage project timelines and capital expenditure (CapEx) budgets for assigned new-build locations through construction documentation and construction administration.
• Drive projects to Substantial Completion and Certificate of Occupancy, then conduct a formal handover to Guest Experience and Special Projects for Day 2 operations and facility maintenance.
• Execute project-level compliance with direct procurement models and AIA Guaranteed Maximum Price (GMP) contracts, following program leadership direction.
• Track and review change orders, maintain daily budget adherence, and escalate financial true-ups and closeout documentation to the CM Program Lead for final approval and execution.
• Compile project-level data and metrics for portfolio-wide executive reporting and monthly business reviews (MBRs).
• Monitor construction management activities, including budget tracking, change management, and quality control; identify and mitigate or escalate risks and manage complex upstream and downstream project impacts.
• Lead site-level project delivery within the established governance framework and implement program-wide construction standards, standard operating procedures, and approval gateways.
• Communicate project progress and milestones clearly to internal teams and cross-functional stakeholders.
• Anticipate problems, develop multiple solutions for different audiences, and drive consensus across teams.
• Coordinate with architects, engineers, building departments and code officials, general contractors, construction managers, and internal partner teams.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager