Airport Lounge Design Manager

Capital One • McLean, NY

5d • Hybrid

About The Position

The Airport Lounge Design Manager is part of Capital One’s Airport Design & Construction Team and is responsible for the design, documentation, and implementation of new and renovated airport lounges. The role leads design management for lounge projects, including hospitality concepts, guest experiences, and branded environments, while driving execution and timelines. It works collaboratively with internal stakeholders such as Business Development, Guest Experience, and Project Delivery, and reports to the Director of Airport Lounge Design & Construction program lead. The role also interacts with senior leadership.

The position requires extensive hospitality design experience and experience with food and beverage programs. Airport lounge and aviation experience are preferred. The manager ensures designs and experiences align with customer experience strategy and priorities, and uses strong communication and partnership skills to coordinate with the many parties involved. The role is hybrid, follows Capital One’s hybrid policy for on-site presence at the designated office, and requires 30–40% travel.

Capital One describes its environment as fast-paced, collaborative, and inclusive, valuing diversity, belonging, openness, and innovative ideas. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Salary ranges vary by location: Chicago, IL, $138,100–$157,700; McLean, VA, $151,900–$173,400; and New York, NY, $165,700–$189,200. These listed ranges apply to full-time work in those locations; other locations have location-specific ranges. Capital One will not sponsor new employment authorization or provide immigration-related support for this position.

Requirements

• Bachelor’s degree in Architecture or Interior Design.
• At least 7 years of interior design or architecture experience within the hospitality industry.
• At least 7 years of experience working with AutoCAD, Revit, SketchUp, and Adobe Creative Suite.
• At least 5 years of experience in vendor management or relationship management.
• At least 5 years of experience working with and sourcing architectural materials and finishes, and furniture, fixtures, and equipment.
• Extensive hospitality design experience, including experience with food and beverage programs.
• Ability to confidently and clearly communicate design ideas to leadership and cross-functional stakeholders.
• Understanding of construction means and methods, cost, and milestones.
• Proficiency in construction drawing, documentation, and oversight.
• Experience in construction administration and on-site project delivery presence.
• Experience working directly on the corporate and/or client-facing side.
• Experience leading complex cross-departmental projects that directly impact the company’s strategic vision and goals.
• A strong portfolio of sketches, works in progress, and finished projects.
• Strong understanding of construction methods, durability requirements, millwork detailing, finish applications, and furniture construction.
• Ability to travel 30–40%.
• Adherence to Capital One’s hybrid policy regarding required on-site presence at the designated office location.

Nice To Haves

• Airport lounge and aviation experience.
• At least 7 years of experience managing all phases of interior design from concept through construction administration.
• Master’s degree in Architecture or Interior Design.
• NCIDQ or AIA certification.

Responsibilities

• Manage airport lounge business development opportunities, including owning the initial design phase, collaborating with and managing external design and technical firms, and managing the Request for Proposal Qualifications (RFP) process.
• Lead the design pipeline for assigned projects, managing the design phase, architectural partners, and external consultants to achieve company goals.
• Lead projects from feasibility and site assessment through opening, including layout and concept lock, construction document creation and review, permitting, construction administration, punchlist, and opening activities.
• Meet development timeline and project budget goals.
• Drive cross-functional projects based on defined priorities; ensure deliverable scope, timelines, and budgets are met; identify and mitigate or escalate risks and issues; and manage complex upstream and downstream project impacts.
• Communicate and partner with stakeholders across all levels to manage, inform, and influence outcomes.
• Prioritize, manage, and oversee multiple projects with competing or varying deadlines.
• Use problem-solving skills to ensure project plans deliver on intent and maintain key project documentation.
• Conduct regular project team meetings, document progress, and report project status to stakeholders.
• Partner with project customers to provide strategic and tactical thought partnership and drive project delivery.
• Build relationships with key stakeholders to ensure commitments are delivered.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager