Manager, Airport Lounge Construction (New Builds)
About The Position
The Airport Lounge Design & Construction team is seeking a Manager to lead delivery of large-scale airport lounge new builds and major expansions. The role manages hospitality concepts and branded environments while driving approvals, schedules, and budgets for assigned locations. It focuses on tactical project delivery from concept through completion, including a structured handover to Operations and the Special Projects team. The Manager serves as a primary contact among internal cross-functional teams, including Design & Construction, Operations, Finance, and Guest Experience, for assigned active construction sites. The position reports to the Airport Lounge Construction Program Lead and requires approximately 40–50% travel. It is designated hybrid, subject to Capital One’s hybrid policy for on-site presence at the designated office. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The role requires coordination with architects and engineers, building departments and code officials, and general contractors and construction managers. Airport and aviation experience is a plus. The Manager ensures that design and experience align with customer experience strategy and priorities.
Requirements
- Bachelor’s degree in architecture, construction management, or a related field.
- At least 6 years of construction project management experience in hospitality, retail, or aviation environments.
- At least 5 years of experience managing on-site general contractors, sub-trades, and AIA contracts.
- At least 3 years of experience partnering with architects, designers, contractors, and operators.
- Ability to communicate project progress and milestones confidently and clearly to internal teams and cross-functional stakeholders.
- Solutions-driven approach, including anticipating problems, presenting multiple solutions to different audiences, and driving consensus.
- Understanding of construction means and methods, cost, and milestones.
- Proficiency in construction drawings, documentation, and oversight.
- Approximately 40–50% travel is required.
- Must be able to work in the United States without new employer-sponsored employment authorization or immigration support.
Nice To Haves
- Airport and aviation experience.
- 7 or more years of experience working with and sourcing architectural materials, finishes, and furniture, fixtures, and equipment.
- Licensed Architect, NCARB/AIA, or PMP certification.
- Experience managing external general contractors, architectural consultants, and field trade teams on active job sites.
- Experience in high-visibility locations with challenging infrastructure, permitting, and vertical transportation coordination.
Responsibilities
- Manage project timelines and capital expenditure budgets for assigned new-build locations through construction documentation and construction administration.
- Drive projects to Substantial Completion and Certificate of Occupancy, and execute a formal handover to Guest Experience and Special Projects for Day 2 operations and facility maintenance.
- Execute project-level compliance with direct procurement models and AIA Guaranteed Maximum Price (GMP) contracts under program leadership direction.
- Track and review change orders, maintain daily budget adherence, and escalate financial true-ups and closeout documentation to the CM Program Lead for final approval and execution.
- Compile project-level data and metrics to support portfolio-wide executive reporting and monthly business reviews.
- Monitor and oversee construction management activities, including budget tracking, change management, and quality control; identify and mitigate or escalate risks and manage complex upstream and downstream project impacts.
- Lead site-level project delivery within the established governance framework, implementing program-wide construction standards, standard operating procedures, and approval gateways.
- Communicate project progress and milestones clearly to internal teams and cross-functional stakeholders.
- Anticipate problems, develop and present solutions to different audiences, and drive consensus across teams.
- Coordinate with architects, engineers, building departments, code officials, general contractors, and construction managers.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
