Manager, AIforce Strategy & Innovation

Salesforce•Indianapolis, IN

3d•$117,400 - $193,700

About The Position

The Manager, AIforce Strategy & Innovation serves as the engine of Salesforce’s AIforce Strategy & Innovation function, bridging technical architecture and governance with program execution and business-value delivery across Data 360, Customer 360, Agentforce, and the AIforce Live Interface. The role owns internal AIforce implementations end to end, including designing and validating headless/API-first architecture, establishing governance and semantic standards, leading cross-functional execution, quantifying business ROI, and turning operational wins into executive- and customer-facing proof points. The position leads complex initiatives from problem definition through validation, operational readiness, and platform-scale rollout. It coordinates across Product, Digital Enterprise Transformation, Architecture, Business Operations, and GTM teams; leads pre-GA business readiness testing; identifies product and process gaps; and translates technical validation into measurable business outcomes. The role also packages implementation lessons into customer-ready materials, repeatable architectural and GTM patterns, and actionable programs that anticipate emerging needs.

Requirements

6–8 years of experience in program management, technical strategy, or a related field.
Proven experience with API-first architectures and solid systems thinking.
Demonstrated ability to lead complex, cross-functional programs across engineering, product management, and business operations teams.
Experience with financial and ROI modeling, business case development, process optimization, and tracking commercial metrics such as deal velocity and productivity gains.
Strong executive presence and ability to translate complex technical architectures into executive readouts and customer-facing narratives.
Strong familiarity with Process-to-Cash (P2C), Go-To-Market (GTM) operations, and enterprise sales workflows.

Responsibilities

Design, validate, and execute internal AIforce capabilities across Slack, Customer 360, Agentforce, and Data 360 using live business data.
Define semantic layer standards, disambiguation rules, and decision mechanisms for emerging platform features.
Lead pre-GA business readiness testing, pressure-test architecture limits, and communicate actionable technical friction to Engineering.
Own AIforce programs from problem definition through validation, operational readiness, and platform-scale rollout.
Coordinate across Product, Digital Enterprise Transformation, Architecture, Business Operations, and GTM teams to resolve dependencies, governance gaps, and blockers.
Diagnose P2C and GTM process friction and translate issues into a leadership-visible product-gap backlog tied to business use cases.
Define program workstreams, milestones, decision points, and cross-team accountability for multi-organizational initiatives.
Define and track ROI indicators, such as deal velocity, pipeline impact, hours saved, and adoption metrics.
Package implementation outcomes into customer-ready case studies, executive readouts, and field enablement materials.
Provide strategic content and narrative inputs for executive briefings, Dreamforce keynotes and breakouts, Executive Briefing and Customer SIC sessions, and analyst engagements.
Convert internal implementation lessons into repeatable architectural and GTM patterns that inform future platform roadmaps.
Anticipate emerging platform and business needs and translate them into actionable programs.
Run the function’s five-step operating cycle: Inspire & Discover, Co-ideate & Architect, Pressure-test & Validate, Route & Escalate, and Publish & Present.