Manager, AIforce Strategy & Innovation

Salesforce•San Francisco, CA

About The Position

The Manager, AIforce Strategy & Innovation serves as the engine of Salesforce’s AIforce Strategy & Innovation function, bridging technical architecture and governance with program execution and business value delivery across Data 360, Customer 360, Agentforce, and the AIforce Live Interface. The role owns internal AIforce implementations end to end, including designing and validating headless/API-first architecture, establishing governance and semantic standards, coordinating cross-functional delivery, measuring business ROI, and turning operational wins into executive- and customer-facing proof points. The manager leads internal implementations using live business data, validates emerging platform features, conducts pre-GA readiness testing, and surfaces actionable technical friction. The role also owns complex initiatives from problem definition through operational readiness and platform-scale rollout; coordinates Product, Digital Enterprise Transformation, Architecture, Business Operations, and GTM teams; and tracks product gaps, milestones, decisions, dependencies, and accountability across organizations. The position connects technical validation to business metrics such as deal velocity, pipeline impact, hours saved, and adoption. It packages results into case studies, executive readouts, and field enablement materials, and contributes narrative and content to executive briefings, Dreamforce presentations, customer sessions, and analyst engagements. It develops repeatable architectural and GTM patterns and proactively turns emerging platform and business needs into actionable programs. The function follows a five-step delivery arc: Inspire & Discover, Co-ideate & Architect, Pressure-test & Validate, Route & Escalate, and Publish & Present.

Requirements

6–8 years of experience in program management, technical strategy, or a related field.
Proven experience with API-first architectures and solid systems thinking.
Demonstrated ability to lead complex cross-functional programs across engineering, product management, and business operations teams.
Experience with financial/ROI modeling, business case development, process optimization, and tracking commercial metrics such as deal velocity and productivity gains.
Strong executive presence and ability to translate complex technical architectures into compelling executive readouts and customer-facing narratives.
Strong familiarity with Process-to-Cash (P2C), Go-To-Market (GTM) operations, and enterprise sales workflows.

Responsibilities

Design, validate, and execute internal AIforce capabilities across Slack, Customer 360, Agentforce, and Data 360 using live business data.
Define semantic-layer standards, disambiguation rules, and decision mechanisms for emerging platform features.
Lead pre-GA business readiness testing, pressure-test architecture limits, and provide actionable detail on technical friction.
Own complex AIforce programs from problem definition through validation, operational readiness, and platform-scale rollout.
Coordinate across Product, Digital Enterprise Transformation (DET), Architecture, Business Operations, and GTM teams to resolve dependencies, governance gaps, and blockers.
Diagnose P2C and GTM process friction and maintain a leadership-visible product-gap backlog tied to specific business use cases.
Define workstreams, milestones, decision points, and cross-team accountability for multi-organizational initiatives.
Define and track ROI indicators, including deal velocity, pipeline impact, hours saved, and adoption metrics.
Package implementation outcomes into customer-ready case studies, executive readouts, and field enablement materials.
Provide content and narrative inputs for executive briefings, Dreamforce keynotes and breakouts, Executive Briefing/Customer SIC sessions, and analyst engagements.
Turn implementation lessons into repeatable architectural and GTM patterns that inform future platform roadmaps.
Anticipate emerging platform and business needs and translate them into actionable programs.
Run the five-step delivery cycle: Inspire & Discover; Co-ideate & Architect; Pressure-test & Validate; Route & Escalate; and Publish & Present.