Manager, Accounts Receivable
ACA Group•Durham, NC
•Hybrid
About The Position
The Manager, Accounts Receivable is responsible for the oversight, governance, and execution of complex credit, write-off, and unbilled accounts receivable activities across ACA. This role provides both strategic oversight and hands-on review of high-risk, high-impact AR items while ensuring compliance with ACA policies, approval thresholds, and internal controls. This position manages a global team of six direct reports. The role partners closely with Revenue, Billing, Order Management, Customer Service Managers and Finance leadership to ensure accurate financial reporting and timely AR resolution.
Requirements
- Bachelor’s degree in Accounting, Finance, Business, or related field required
- Seven (7) or more years of progressive Accounts Receivable or finance operations experience
- Experience managing credits, write-offs, and complex AR research activities
- Prior people management experience including offshore team leadership
- Strong understanding of contracts, billing structures, and AR accounting principles
- Experience with Deltek, Salesforce, and Zendesk or comparable systems
- Strong analytical, organizational, and problem-solving skills
- Advanced excel skills
- Excellent written and verbal communication skills
- Detail-oriented with a strong compliance and control mindset
Responsibilities
- Oversee the end-to-end lifecycle of credits, write-offs, and unbilled AR activities
- Review and approve complex, high-dollar, or non-standard credit and write-off requests
- Ensure credits and write-offs are appropriately supported by contractual and billing analysis
- Lead unbilled AR research efforts and drive resolution in partnership with Billing and Revenue teams
- Ensure timely conversion of unbilled AR to invoiced AR or proper disposition of non-billable balances
- Manage and coach 6 direct reports
- Provide performance management, workload oversight, and quality review across global teams
- Ensure accurate processing and documentation within Deltek, Salesforce, and Zendesk
- Support SOX compliance, internal controls, and audit requests
- Identify recurring issues and implement process improvements across AR
Benefits
- medical and dental coverage
- 401(k) plans
- a wide range of paid time off options
- a flexible work environment
- time off for designated ACA Paid Holidays
- Summer Fridays
- Personal/Family Care
- other leaves of absence when needed
- Student Debt Forgiveness
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
