Accounts Receivable Manager

Geisha Hospitality Group • Cleveland, OH

4d

About The Position

Metropolitan at The 9 is seeking a highly organized and performance-driven Accounts Receivable Manager with full-service hotel experience. This role is responsible for the oversight of billing, collections, guest ledger management, and chargeback resolution, ensuring compliance with established financial controls, brand standards, and company policies. The ideal candidate demonstrates strong ownership, attention to detail, and the ability to partner effectively across departments to drive timely and accurate revenue collection.

Requirements

• Minimum 3–5 years Accounts Receivable experience in a full-service hotel environment (required)
• Strong knowledge of group billing, contracts, and hotel revenue cycles
• Experience with Marriott systems (MARSHA, Opera, Aloha, or similar) and Hotel accounting systems (M3 or similar)
• Advanced Excel skills and analytical capabilities
• Strong communication, organization, and problem-solving skills
• Ability to work cross-functionally in a fast-paced environment

Nice To Haves

• Marriott experience strongly preferred

Responsibilities

• Manage all Accounts Receivable functions including invoicing, billing, and collections
• Ensure accuracy and timeliness of group, contract, and corporate billing in accordance with brand standards
• Review and reconcile guest ledger balances; resolve outstanding items in a timely manner
• Monitor AR aging and lead collection efforts to reduce delinquency and improve cash flow
• Administer and resolve credit card chargebacks; identify root causes and implement corrective actions
• Prepare weekly and monthly AR reporting for senior leadership
• Reconcile AR subledger to general ledger and support month-end close
• Partner with Sales and Operations to resolve billing discrepancies and enhance processes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed