Accounts Receivable Manager

Rockforce • Nashville, TN

2d • Onsite

About The Position

The Accounts Receivable Manager is responsible for overseeing RockForce's endtoend accounts receivable operations across the organization. This role manages customer setup and credit terms, leads the collections process, oversees cash application, and provides regular reporting on AR aging and payment activity. This is a highly operational role that partners closely with Accounting, Sales, Operations, and Executive Leadership. The position is based in Whites Creek, TN and requires a majority in-office presence to support crossfunctional collaboration and realtime issue resolution.

Requirements

• 5+ years of progressive accounts receivable experience
• Strong understanding of credit management, AR aging, and collections best practices
• Experience managing cash application and customer payments
• Proven ability to produce and analyze AR aging and payment activity reports
• High attention to detail with strong organizational and followthrough skills
• Ability to work effectively in a fastpaced, projectdriven environment

Nice To Haves

• Experience in live events, production, staffing, payroll services, or projectbased businesses
• Experience managing AR across multiple customer types or legal entities
• Prior partnership with Sales and Operations teams

Responsibilities

• Customer Setup & Credit Management
• Oversee new customer setup, including credit applications, credit limits, and payment terms
• Maintain accurate customer master data across systems
• Periodically review and update credit terms based on payment history and risk profile
• Partner with Sales and Operations to balance customer relationships with credit risk
• Collections & AR Management
• Own and execute RockForce's collections strategy across all customers
• Proactively manage pastdue accounts and resolve disputes or billing issues
• Coordinate escalation of delinquent accounts, including service holds or executive involvement when necessary
• Maintain clear documentation of collection activity and customer communications
• Cash Application
• Oversee accurate and timely application of customer payments (ACH, wire, check, credit card)
• Resolve unapplied cash, shortpays, and payment discrepancies
• Ensure cash receipts are posted to the correct customer, invoice, and accounting period
• Reporting & Analytics
• Prepare and distribute regular AR aging reports (current, 30/60/90+ days)
• Provide insight into payment trends, customer behavior, and collection effectiveness
• Support cash flow forecasting through visibility into expected collections
• Respond to adhoc reporting requests from Accounting leadership and executive teams
• Month-End Close & Controls
• Support monthend close activities related to accounts receivable
• Ensure AR balances are accurate, supported, and reconciled
• Maintain strong internal controls over receivables, cash application, and customer credit
• Process Improvement
• Identify opportunities to improve AR workflows, reporting, and customer communication
• Partner with Accounting and Operations to streamline billing and collections processes
• Support system enhancements and documentation of AR procedures

Benefits

• Competitive Wages
• Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met.
• Opportunities for professional development and advancement
• Play a critical role in improving cash flow and financial visibility
• Opportunity to shape and scale AR processes across a national organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees