Accounts Receivable Manager

Quote Factory•Overland Park, KS

About The Position

This is a senior-level individual contributor role with some indirect/matrix management of people who assist in accounts receivable tasks. There is potential for this to develop into a management role. In this role, you will own key accounts receivable functions for a fast-paced freight brokerage. You will evaluate and manage customer credit (initial setup and credit limit increases), ensure accurate and timely cash application, drive effective collections through well-run processes and third-party partners, and coordinate closely with our third-party payment processor. This position is ideal for someone who understands brokerage invoicing and payment flows, can work cross-functionally with sales/ops, and is comfortable making clear, documented decisions in a high-volume environment.

Requirements

Experience in freight brokerage financial operations with a strong emphasis on accounts receivable
Working knowledge of brokerage invoicing, accessorials and common dispute drivers
Demonstrated ability to make and document credit decisions and manage credit limit changes
Experience coordinating with a factor or third-party payment processor (or equivalent AR financing/lockbox setup)
Strong communication skills with customers and internal stakeholders; able to handle firm but professional collections conversations
Ability to thrive in a fast-paced, high-growth environment
Highly detail-oriented with excellent organizational and time management skills
Strong Excel or spreadsheet skills
Comfortable operating indepently as an individual contributor and driving work to completion across teams

Responsibilities

Evaluate initial credit requests using internal guidelines and available credit data
Review and decide on credit limit increase requests, documenting rationale and approvals
Maintain and improve credit policies, templates and decision workflows
Partner with Sales and Operations to ensure credit decisions align with risk tolerance and service expectations
Ensure customer invoices and supporting documentation are complete, accurate and issued on time
Resolve invoice disputes by coordinating with customers and internal teams
Maintain clear records of disputes, outcomes and root causes to reduce repeat issues
Apply customer payments accurately and promptly, including remittances with multiple invoices or short pays
Research unapplied cash, deductions, offsets and payment variances, and drive resolution to closure
Ensure proper allocation of funds received through our payment processor
Run and continuously improve the collections cadence (statements, follow-ups, aging reviews and escalations)
Coordinate with third-party collections services and ensure they have the correct documentation, status and priorities
Monitor AR aging, identify trends and risk accounts, and take proactive steps to improve DSO and reduce exposure
Provide internal visibility into collection status, disputes and expected payment timing
Serve as the primary operational point of contact for our payment processor in regard to customer-facing topics
Ensure invoices, backup and required data are submitted accurately and in compliance with their requirements
Reconcile funding activity, fees, reserves/holds and exceptions; resolve discrepancies quickly
Coordinate internally on account holds, releases and customer payment routing issues
Create and update procedures, policies, templates, documentation and knowledge base articles related to AR and credit
Suggest and implement improvements to tools, workflows, reporting and controls
Participate in training to stay current on product/process changes
Perform other duties and projects as assigned