Accounts Receivable Manager
About The Position
You are a highly organized and results-driven Accounts Receivable Manager with a knack for leadership and a passion for managing financial accounts. You have exceptional communication and conflict resolution skills and can routinely assess accounts, execute collections, and maintain accurate records within our accounting system. If you thrive on being part of an important societal function, value accuracy and timeliness, and can handle sensitive information with the utmost confidentiality, we want to talk to you. This position is full-time and in-office (Monday-Friday) at our Lancaster, PA location. Not eligible for remote or hybrid working. Description You will provide oversight and leadership for the Accounts Receivable department, including supervising, training, and ensuring the model performance of the Collection Specialist staff. You will manage all aspects of the collections process, including assessing accounts, making outbound calls, resolving client billing issues, and processing adjustments and credits in a professional and timely manner, maintaining positive client relations. You will maintain accurate records by documenting collection details, recording account information in our accounting system (NetSuite), and monitoring all collection reports. You will communicate effectively with both internal and external customers by preparing correspondence, generating reports, and making presentations. You will identify issues contributing to client delinquency and review them with management. You will perform other related duties as assigned.
Requirements
- You have a bachelor's degree or higher in Accounting, Finance, or Business.
- You have 5+ years of collections and management experience.
- You have a high level of proficiency with NetSuite or other accounting systems.
- You have excellent customer service and conflict resolution skills.
- You have excellent organizational skills, accuracy, and timeliness in communication.
- You can routinely collaborate with customers on highly sensitive matters.
- You can maintain confidentiality and demonstrate ethical conduct.
- You can multitask, manage stress, and work with flexibility.
- You have a valid driver’s license and the ability to drive.
Responsibilities
- Provide oversight and leadership for the Accounts Receivable department, including supervising, training, and ensuring the model performance of the Collection Specialist staff.
- Manage all aspects of the collections process, including assessing accounts, making outbound calls, resolving client billing issues, and processing adjustments and credits in a professional and timely manner, maintaining positive client relations.
- Maintain accurate records by documenting collection details, recording account information in our accounting system (NetSuite), and monitoring all collection reports.
- Communicate effectively with both internal and external customers by preparing correspondence, generating reports, and making presentations.
- Identify issues contributing to client delinquency and review them with management.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
