Accounts Receivable Manager

REE Medical

4d•$95,000 - $110,000•Remote

About The Position

We are seeking a highly motivated and detail-oriented Accounts Receivable Manager to lead our AR function and drive operational excellence across invoices, collections, and cash flow management. This role is responsible for overseeing the full accounts receivable lifecycle while delivering a best-in-class customer experience. The ideal candidate brings strong leadership capabilities, deep expertise in custom billing plans, and a customer-first approach to resolving payment challenges. This role also owns the creation and delivery of weekly and monthly AR reporting, providing insights that influence financial strategy and business decisions.

Requirements

7+ years of experience in Accounts Receivable, with at least 5+ years in a leadership role
Proven experience managing custom billing plans and payment arrangements.
Strong background in collections with a customer service–focused approach
Experience owning and delivering AR reporting and performance metrics
Proficiency with accounting/ERP systems and reporting tools
Excellent communication, negotiation, and problem-solving skills
Proficiency in data analysis and reporting, with the ability to leverage technology to drive process improvement.

Nice To Haves

Experience with Netsuite and system implementation is a plus

Responsibilities

AR Leadership & Team Management
Lead, mentor, and develop the Accounts Receivable team, fostering a high-performance, accountable culture.
Establish clear goals, KPIs, and expectations aligned with company financial objectives.
Oversee hiring, onboarding, training, and ongoing professional development.
Manage team capacity, including timecards, PTO, and workload distribution.
Billing, Collections & Customer Experience
Oversee end-to-end AR operations including invoicing, collections, cash application, and dispute resolution.
Lead complex collections efforts with a strong emphasis on customer service and relationship management.
Design and implement custom billing plans and payment arrangements tailored to client needs while protecting company cash flow.
Serve as the escalation point for sensitive or high-value accounts.
Partner with customers to resolve billing issues, negotiate payment terms, and improve overall satisfaction.
Reporting & Metrics Ownership
Develop and maintain weekly and monthly AR reporting packages for Finance leadership.
Track and analyze key performance metrics, including:
Days Sales Outstanding (DSO)
Aging and delinquency trends
Collection effectiveness
Invoice accuracy and cycle times
Provide actionable insights and recommendations to improve cash flow and reduce risk.
Build and refine dashboards to enhance visibility into AR performance.
Process Improvement & Strategy
Act as the subject matter expert (SME) for billing and collections processes.
Identify opportunities to streamline workflows, improve efficiency, and enhance customer experience.
Ensure compliance with internal controls, financial policies, and data privacy standards (PII/PHI where applicable).
Collaborate cross-functionally with Sales, Customer Success, and Finance to align billing processes with client lifecycle needs.
Support forecasting and cash flow planning through accurate AR data and trend analysis.
Operational Oversight
Ensure timely and accurate invoice in accordance with contract terms and company policies.
Monitor team performance against service-level expectations and departmental KPIs.
Provide hands-on support when needed to ensure continuity during peak periods or staffing gaps.
Maintain strong communication with internal and external stakeholders to ensure efficient issue resolution.