Manager, Accounts Payable

Intercom • Chicago, IL

16h • Hybrid

About The Position

Intercom is seeking an Accounts Payable (AP) Manager to lead its global AP operations. This role involves managing and developing the AP team, driving continuous improvement in systems, policies, and workflows, and overseeing daily operations, monthly/quarterly close activities, and compliance. The AP Manager will collaborate with Procurement, FP&A, Tax, and the broader Accounting team to build an efficient and high-integrity AP function. A key aspect of the role is leading projects to enhance AP tools and processes, aiming to improve accuracy, reduce cycle times, and elevate the stakeholder experience.

Requirements

• 6+ years of progressive AP experience.
• 2+ years managing or leading an AP team in a global, multi-entity environment.
• Strong command of P2P workflows and period close requirements.
• Demonstrated experience with AP systems and ecosystem tools such as Zip, NetSuite, Expensify, and Navan.
• Ability to translate business requirements into scalable processes.
• Familiarity with US GAAP and SOX-aligned process design.
• Hands-on with 1099 reporting and year-end cycles.
• Strong reconciliation and variance analysis skills.
• Proven ability to manage payment runs end-to-end, drive timely approvals, and troubleshoot exceptions.
• Meeting SLAs for on-time, accurate payments.
• Excellent stakeholder management and communication skills.
• Comfortable partnering with Procurement, Tax, FP&A, Accounting, and Enterprise Systems to improve workflows and data quality.
• Advanced Excel/Sheets skills.
• Data-driven mindset with a track record of improving KPIs such as DPO and invoice cycle times.

Nice To Haves

• VAT/GST operational experience across IE/UK/AU.
• Prior ownership of related AP workflows in NetSuite.
• Experience with procure-to-pay systems such as Coupa or Zip.

Responsibilities

• Lead day-to-day P2P operations in Zip, including inbox approvals, holds management, NetSuite exports, and mentions.
• Own weekly and ad-hoc payment runs, including pre-run approval chases and payment account troubleshooting.
• Oversee invoice processing quality and timeliness, ensuring proper coding, PO application, period alignment, and approver routing.
• Escalate blockers and drive on-time payments.
• Administer travel and expense policy in Expensify, managing the reimbursement process, corporate card program, system syncs, and driving employee compliance.
• Administer the Navan travel program, coordinating with stakeholders for data hygiene and policy alignment.
• Own banking-related AP workflows: monthly bank transaction allocations, account funding and wires, and Airwallex wallet funding cadence and controls.
• Drive AP close each month, executing the day-of-close checklist, reconciling AP subledgers to the balance sheet, and preparing flux/variance analysis.
• Coordinate accruals and missing billing strings, and investigate aging and reconciling items.
• Ensure documentation and sign-offs are completed on time.
• Oversee statutory and regulatory deliverables connected to AP, including Form 1099 filings.
• Support VAT/GST compliance steps with the Tax team as needed.
• Monitor and report AP performance metrics (e.g., DPO), and prepare monthly charts and updates for leadership.
• Identify levers to improve working capital while maintaining vendor relationships.
• Ensure policy/process documentation is current (AP playbook, SOPs/DTPs, travel and expense policy, company guides).
• Build cross-training coverage and maintain clear ownership across the team.
• Proactively manage high-volume stakeholder communications across Slack and email.
• Drive resolution on exceptions, reconfigurations, and coding change requests in coordination with GL and Procurement.
• Lead continuous improvement initiatives across AP tools and processes to streamline throughput, enhance controls, and improve stakeholder experience.

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance
• Comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave
• 6 weeks paternity leave
• Cycle-to-Work Scheme
• Secure bike storage
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees