Manager, Accounts Payable

Intercom•Chicago, IL

8h•Hybrid

About The Position

Intercom is seeking an Accounts Payable (AP) Manager to lead its global AP operations. This role involves managing and developing the AP team, driving continuous improvement in systems, policies, and workflows, and overseeing daily operations, monthly/quarterly close activities, and compliance. The AP Manager will collaborate with Procurement, FP&A, Tax, and the broader Accounting team to scale an efficient AP function and lead projects to enhance AP tools and processes for improved accuracy, cycle times, and stakeholder experience.

Requirements

6+ years of progressive AP experience, including 2+ years managing or leading an AP team in a global, multi-entity environment; strong command of P2P workflows and period close requirements.
Demonstrated experience with AP systems and ecosystem tools such as Zip, NetSuite, Expensify, and Navan; ability to translate business requirements into scalable processes.
Familiarity with US GAAP and SOX-aligned process design; hands-on with 1099 reporting and year-end cycles; strong reconciliation and variance analysis skills.
Proven ability to manage payment runs end-to-end, drive timely approvals, and troubleshoot exceptions (e.g., supplier information or payment account), while meeting SLAs for on-time, accurate payments.
Excellent stakeholder management and communication skills; comfortable partnering with Procurement, Tax, FP&A, Accounting, and Enterprise Systems to improve workflows and data quality.
Advanced Excel/Sheets skills; data-driven mindset with a track record of improving KPIs such as DPO and invoice cycle times.

Nice To Haves

VAT/GST operational experience across IE/UK/AU and prior ownership of related AP workflows in NetSuite, and procure to pay systems such as Coupa or Zip.

Responsibilities

Lead day-to-day P2P operations in Zip (inbox approvals, holds management, NetSuite exports, mentions), and own weekly and ad‑hoc payment runs, including pre-run approval chases and payment account troubleshooting.
Oversee invoice processing quality and timeliness; ensure proper coding, PO application, period alignment, and approver routing; escalate blockers and drive on-time payments.
Administer travel and expense policy in Expensify, including managing the reimbursement process, the corporate card program (applications, submissions, limit changes, deactivations), system syncs, and drive employee compliance and funding sufficiency for T&E cards.
Administer the Navan travel program, coordinating with stakeholders to maintain data hygiene and policy alignment.
Own banking-related AP workflows: monthly bank transaction allocations across US/AU/UK/IE entities, account funding and wires, and Airwallex wallet funding cadence and controls.
Drive AP close each month: execute the day-of-close checklist; reconcile AP subledgers (Zip) to the balance sheet (NetSuite) and prepare flux/variance analysis; coordinate accruals and missing billing strings; investigate aging and reconciling items and ensure documentation and sign-offs are completed on time.
Oversee statutory and regulatory deliverables connected to AP, including Form 1099 filings, and support VAT/GST compliance steps with the Tax team as needed.
Monitor and report AP performance metrics (e.g., DPO), and prepare monthly charts and updates for leadership; identify levers to improve working capital while maintaining vendor relationships.
Ensure policy/process documentation is current (AP playbook, SOPs/DTPs, travel and expense policy, company guides); build cross-training coverage and maintain clear ownership across the team.
Proactively manage high-volume stakeholder communications across Slack and email; drive resolution on exceptions, reconfigurations, and coding change requests in coordination with GL and Procurement.
Lead continuous improvement initiatives across AP tools and processes to streamline throughput, enhance controls, and improve stakeholder experience.

Benefits

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
Secure bike storage
MacBooks are our standard, but we also offer Windows for certain roles when needed.