Manager 1, IT Service Support

The Ohio State University • Rincon, GA

8d • Onsite

About The Position

This role is responsible for supervising the people, processes, and tools that support desktops and other end-user devices across The Ohio State University Wexner Medical Center (OSUWMC). The position provides leadership in the planning, design, development, and ongoing support of desktop services, ensuring stability, reliability, and optimal performance across system and application environments. As a technical supervisor, this individual oversees desktop support teams, manages daily operations, and ensures high-quality service delivery. The role also involves coordinating initiatives across multiple IT areas to align desktop support with broader business and healthcare solutions. Serving as a subject matter expert, the supervisor establishes and guides desktop services strategies, policies, and best practices while providing direction and insight to leadership, peers, and team members to ensure alignment with organizational goals.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• At least three years of experience in information technology.
• Foundational knowledge of general IT technologies and tools.
• Strong skills in team leadership, staff supervision, and communication.
• Familiarity with desktop hardware and software, printing, and basic networking and telephony environments.

Nice To Haves

• Relevant certifications such as ITIL Foundations, Six Sigma/Lean, CompTIA A+, Security+, HDI, or Azure Fundamentals (AZ-900).

Responsibilities

• Supervising the people, processes, and tools that support desktops and other end-user devices.
• Providing leadership in the planning, design, development, and ongoing support of desktop services.
• Ensuring stability, reliability, and optimal performance across system and application environments.
• Overseeing desktop support teams and managing daily operations.
• Ensuring high-quality service delivery.
• Coordinating initiatives across multiple IT areas to align desktop support with broader business and healthcare solutions.
• Establishing and guiding desktop services strategies, policies, and best practices.
• Providing direction and insight to leadership, peers, and team members to ensure alignment with organizational goals.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Opportunity to get the most out of the Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager