IT Support Engineer (Tier 1)

CubX Inc.•Lakewood, NJ

4h•$40,000 - $55,000•Onsite

About The Position

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning. At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment.

Requirements

Minimum of 1 year of practical IT support experience (mandatory)
Capable of handling Tier 1 support tasks independently without needing constant supervision.
Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment.
Microsoft 365 (mandatory – hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive.
Desktop support (mandatory – strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations.
Networking (mandatory – basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access.
Excellent communication skills when interacting with end users.
Ability to manage and prioritize multiple support tickets efficiently.
Eligible to work in the United States.
Available for a rotating on-call schedule.

Nice To Haves

Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable
Experience in a Help Desk role is highly desirable.
Experience with macOS support is a plus.
Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus.
An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus.

Responsibilities

Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
Manage and prioritize your ticket queue effectively
Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
Troubleshoot desktop, hardware, and basic networking problems
Maintain precise and up-to-date ticket documentation
Assist with user onboarding, device setup, and minor projects
Communicate clearly and professionally with clients
Participate in occasional after-hours or on-call support
Proactively identify and address potential issues before they escalate

Benefits

Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
Competitive salary of $40,000 –$55,000 USD
Paid time off and company holidays
Health, dental, and vision insurance options
401(k) retirement plan with company match
On-site gym for employee wellness
Modern, collaborative office environment
Ongoing training and professional development
Opportunity to work with cutting-edge technology
Team events and employee appreciation initiatives
Strong company culture focused on innovation and teamwork