Management & Program Analyst

Veterans Health Administration • Cleveland, OH

23d

About The Position

The Management & Program Analyst works within Surgical Service at the VA Northeast Ohio Healthcare System, Louis Stokes Cleveland VA Medical Center. The position analyzes, evaluates, and improves the efficiency of internal administrative operations, organizations, and management of Outpatient Surgical Services, while providing administrative support to the Service Chief, Supervisory Management and Program Analyst (Outpatient Manager), and Outpatient Section Chiefs under the direction of the Administrative Officer.

The analyst plans program development, staffing, and resource allocation; gathers and consolidates planning information from Surgical Service sections; and prepares reports with findings and recommendations. The role develops and implements process and policy improvements, directs administrative support services, reviews staff actions for quality and compliance, and supports development of administrative policies and procedures. It also reviews national program guidance with clinical leadership, provides administrative input for workload reporting and performance monitoring, and conducts organizational or manpower utilization studies of outpatient specialty clinics.

The position uses facility systems to retrieve data and develop reports, including VISTA, CPRS, VSSC, Pyramid, and any new program or EHRM implemented at the facility. The work schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. Compressed or flexible scheduling may be available at the supervisor’s discretion. Telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. Promotion to the full performance level may be possible without further competition when regulatory, qualification, and performance requirements are met.

Requirements

• U.S. citizenship.
• Complete all required application steps, including the online assessment.
• Applicants selected tentatively for VA employment in a testing-designated position are subject to urinalysis for illegal drug use; refusal results in denial of employment.
• Selective Service registration is required for males born after December 31, 1959.
• Complete a background/security investigation and online onboarding process; acceptable identification is required for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Meet the applicable time-in-grade requirement if a current or former federal employee subject to that requirement: 52 weeks at GS-7 for GS-9 consideration or 52 weeks at GS-9 for GS-11 consideration.
• For GS-9, qualify through one year of specialized experience equivalent to GS-7, qualifying graduate education, or a combination of experience and education. Specialized experience includes planning, coordination and execution of business functions, resource allocation and production; database management systems; and broad knowledge of hospital organization and healthcare delivery processes.
• For GS-11, qualify through one year of specialized experience equivalent to GS-9, qualifying graduate education, or a combination of experience and education. Specialized experience includes knowledge of contracts and procurement, analytical and evaluative methods, pertinent laws and policies, organizational programs and operations, and independent problem-solving.
• Submit transcripts if using education to qualify; only education from appropriately accredited institutions is accepted, and foreign education requires a certificate of foreign equivalency.
• For education-based qualification at GS-9, have a related master’s or equivalent graduate degree, two full years of progressively higher-level graduate education, or a related J.D.; qualifying combinations must include education beyond the first year of graduate study.
• For education-based qualification at GS-11, have a related Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; qualifying combinations must include education beyond two years of graduate study.

Responsibilities

• Perform short- and long-term planning for program development, staffing, and resource allocation.
• Obtain, review, and consolidate planning information from Surgical Service subordinate sections.
• Prepare comprehensive reports presenting findings and recommendations based on management and administrative considerations.
• Develop recommendations and implement new or modified guidelines, work processes, and operations to improve effectiveness, efficiency, timeliness, and information dissemination.
• Direct administrative support services and ensure Surgical Service inquiries, correspondence, and actions are addressed appropriately.
• Review completed staff actions for document quality, coordination, consistency, logic, soundness of recommendations, and policy compliance.
• Assist with developing, initiating, and implementing administrative policies and procedures for Surgical Service.
• Review national program guidance and develop action plans, policies, and procedures with the service’s clinical leadership.
• Provide administrative input for workload reporting and monitor performance goals applicable to Surgical Service.
• Use VISTA, CPRS, VSSC, Pyramid, and any new facility program or EHRM to retrieve data and develop reports.
• Conduct organizational and manpower utilization studies of outpatient specialty clinic clerical and technical functions to identify improvements in staffing efficiency and methods.

Benefits

• Federal employee benefits package; eligibility depends on position type and other factors.
• VA may credit job-related non-federal experience or active-duty uniformed military service toward the annual leave accrual rate, if requested and approved before appointment; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed