Management & Program Analyst

Veterans Health Administration • Phoenix, AZ

3d

About The Position

The Management and Program Analyst is located in the Physical Medicine and Rehabilitation line of the Phoenix VA Health Care System. The position provides senior management with data on patterns of care, patient outcomes, and healthcare costs, and daily operational support to improve access to timely, appropriate, high-quality, and cost-efficient care.

The analyst supports administrative management, policy and procedure development, strategic and long-range planning, staff training, healthcare analytics, performance reporting, systems redesign, process improvement, clinic operations, consult management, resource allocation, and program coordination. The role works with programs including Physiatry, Pain, Physical Therapy, Occupational Therapy, Recreational Therapy, and Whole Health, and serves as a liaison between PMRS and other facility departments.

The work schedule is 40 hours per week, Monday through Friday, 7:00 a.m. to 3:30 p.m. Telework may be authorized and eligibility will be discussed during the interview process. This is not a virtual position. Relocation and recruitment incentives and permanent change of station are not authorized; the Critical Skills Incentive is not approved.

Requirements

• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Subject to background and security investigation; selected applicants must complete online onboarding and provide acceptable identification.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• A one-year probationary period or two-year trial period is required.
• Applicants must meet the applicable time-in-grade requirement if they are current or former federal employees applying under the stated conditions.
• For GS-7, qualify through one year of specialized experience equivalent to the next lower grade, one full year of related graduate education or superior academic achievement, or an eligible combination of education and experience.
• For GS-9, qualify through one year of specialized experience equivalent to GS-7, a master's or equivalent graduate degree, two full years of progressively higher-level related graduate education leading to such a degree, or an eligible combination of education and experience.
• Submit transcripts if education is used to meet qualification requirements; qualifying education must be from an accredited institution recognized by the U.S. Department of Education.
• Foreign education used to meet qualification requirements must be accompanied by a Certificate of Foreign Equivalency.

Responsibilities

• Conduct organizational and manpower studies to identify workflow and staffing efficiencies.
• Develop, implement, and maintain administrative policies, procedures, and service-line guidance.
• Coordinate organizational needs based on long- and short-range planning.
• Provide administrative management for programs and identify when policy updates are needed.
• Support standardization and process-improvement initiatives across PMRS.
• Participate in strategic planning and analyze impacts on administrative operations.
• Identify training priorities and determine training needs.
• Design, develop, and deliver training materials, courses, and instructional methods; evaluate training effectiveness and modify programs based on findings.
• Provide training and guidance to administrative staff and system end-users.
• Validate data, cross-check information, and take corrective action to ensure data accuracy.
• Conduct healthcare analytics to identify trends, gaps, discrepancies, and opportunities.
• Develop and maintain clinic and provider performance reports, and prepare weekly, monthly, and ad-hoc reports, data extracts, dashboards, and decision-support tools.
• Analyze program data for Physiatry, Pain, Physical Therapy, Occupational Therapy, Recreational Therapy, and Whole Health.
• Monitor clinic workflow, access, capacity, and performance metrics; identify root causes of issues and recommend data-driven solutions.
• Apply systems redesign, rapid-cycle improvement, and operational management principles to improve clinic efficiency.
• Plan, schedule, and conduct studies evaluating clinic operations; share best practices and improvement strategies across the health system.
• Develop and manage systems, processes, databases, and data-tracking methods.
• Maintain service-level SOPs, Coordinated Care Agreements, MOUs, and other governance documents.
• Manage user access controls, database tables, and document storage processes; keep data sites, dashboards, and reporting platforms current and accurate.
• Collaborate with OIT to support continuity during system updates.
• Monitor and maintain provider panels, capacity, load leveling, and profile accuracy.
• Oversee consult management processes to ensure timely, accurate, and compliant consult activity; correct transmission issues and resolve appointment discrepancies.
• Recommend resource allocation, staffing, FTE distribution, and system utilization; support long-term staffing projections.
• Support coordination of care within VA and with community resources.
• Provide operational support in implementing and managing programs; serve as liaison between PMRS and other facility departments.
• Establish, monitor, and report program outcome measures; plan and coordinate improvement projects and events.

Benefits

• Federal employees and their families have access to a comprehensive federal benefits package.
• Selected applicants may request credit for prior work or military service when determining annual leave accrual; approval is required and is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed