WS - Spring Term - INTERNSHIP – SUDS (Mojo Family Brands) – Management Assistant – IWS

University of Pikeville•Pikeville, KY

4d•Onsite

About The Position

Suds Express Car Wash, a member of the Mojo Family of Brands, is seeking an ambitious, detail-oriented Management Intern for its Pikeville, Kentucky location. The internship provides hands-on experience in daily site leadership, team communication, customer experience, mechanical system checks, and sales performance tracking. Working alongside site leadership, the intern will learn and practice end-to-end site management in an express car wash environment and develop skills applicable to multi-unit retail, operations, and enterprise leadership. The position is grant-funded and requires at least 80 hours during the semester. The student must be enrolled full-time and in good standing at the University of Pikeville, concurrently enroll in CVL 401: Integrated Internship Experience, and successfully complete the course. The position is for the two-credit-hour option. The schedule is determined through communication between the intern and supervisor and is based on the intern’s class schedule. Pay is $10.50 per hour. Work takes place at 3920 North Mayo Trail, Pikeville, Kentucky.

Requirements

Must be enrolled full-time and in good standing at the University of Pikeville.
Must have an interest in business management.
Must concurrently enroll in and successfully complete CVL 401: Integrated Internship Experience.
Must complete at least 80 hours during the semester.
Must enroll in the two-credit-hour option for this position.
Required skills include attention to detail, active listening, written and verbal communication, customer focus, and willingness to learn.
Must maintain punctuality, reliable attendance, and proper branded uniform standards.

Nice To Haves

Coursework, experience, or academic interest in management.
Interest in and knowledge of fast-paced work in an outdoor environment.
Computer skills with Word, Excel, social media, and new technology.

Responsibilities

Shadow and assist site leadership with opening, midday changeover, and/or closing procedures, following operating checklists and safety protocols.
Monitor wash tunnel performance, chemical inventory, and mechanical conveyance systems during peak traffic to help prevent downtime.
Follow environmental, OSHA, and chemical-handling standards in the wash tunnel, reclaim systems, and customer vacuum areas.
Conduct facility audits of lot cleanliness, equipment functionality, and signage presentation.
Help the site manager conduct daily pre-shift huddles covering team priorities, car counts, membership conversion targets, and safety reminders.
Manage lines and queue positioning during busy periods to support throughput and vehicle spacing.
Model operating practices and provide peer feedback to customer service attendants on loading, preparation, and member-lane assistance.
Participate in scheduling reviews and labor allocation assessments to learn workforce planning in relation to hourly traffic trends.
Respond to customer inquiries, wash-quality feedback, and equipment concerns with empathy and procedural fairness.
Train with leadership at point-of-sale terminals on unlimited membership plans, retail packages, and fleet account management.
Analyze daily membership sign-ups in relation to vehicle volume to identify service bottlenecks and upsell opportunities.
Help foster a welcoming, community-focused service atmosphere at entrance terminals and vacuum plazas.
Review point-of-sale shift summaries, labor-to-revenue ratios, and inventory replenishment sheets with the General Manager.
Propose an operational improvement project during the term, such as improving vacuum-area workflow, optimizing chemical usage, or refining lane-speed protocols.
Maintain punctuality, branded uniform standards, and reliable attendance for scheduled shifts and mentorship sessions.
Participate in structured midterm and final performance evaluations to review leadership development, operational milestones, and career goals.