Management and Program Analyst

Federal Emergency Management Agency•Washington, DC

About The Position

The Management and Program Analyst serves in the Resilience, Federal Insurance and Mitigation Administration and supports modernization of the National Flood Insurance Program (NFIP). The role analyzes, documents, and improves NFIP insurance and mapping processes; connects business and technical requirements across programs and systems; collaborates with technical and program teams; and supports organizational change management. The analyst also prepares reports and decision materials for leadership. FEMA employees have regular and recurring emergency management responsibilities and may be recalled at any time. This position may require irregular work hours, work away from the official duty station, and duties outside the usual position description. Emergency travel may last weeks or months, may involve little advance notice, and may require relocation to physically austere and operationally challenging emergency sites. The employee must be able to deploy anywhere in the United States and its territories for an extended period with little or no advance notice. The position requires a Public Trust/Moderate background investigation, U.S. citizenship, Selective Service registration where applicable, and the ability to obtain and maintain a Government credit card. Current federal employees must meet time-in-grade requirements. If selected, the employee must attend a three-week, in-person training course in Emmitsburg, Maryland, within six months of onboarding; FEMA will cover travel expenses. A one-year probationary period applies to new Federal competitive service employees and new supervisors and managers. This is a bargaining-unit position.

Requirements

U.S. citizenship is required.
Successfully pass and maintain a Public Trust/Moderate background investigation.
Selective Service registration is required where applicable.
Current federal employees must meet time-in-grade requirements, including 52 weeks at the next lower grade or equivalent grade band in Federal service.
Ability to obtain and maintain a Government credit card.
Ability to deploy with little or no advance notice anywhere in the United States and its territories for an extended period.
For GS-13 qualification, one year of specialized experience equivalent to at least GS-12 in the Federal government, which may be gained in Federal, state or local government, or the private sector, demonstrating: analyzing and evaluating complex management or program issues to improve organizational efficiency or effectiveness; and developing recommendations, criteria, procedures, or alternative approaches to resolve complex management or program problems.
Attend a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding if selected.
No educational substitution is available; applicants must meet the stated experience qualifications.

Responsibilities

Analyze, document, and improve NFIP insurance and mapping business processes, including current- and future-state workflows, process maps, pain points, dependencies, and operational handoffs.
Gather, structure, document, trace, and connect business and technical requirements across NFIP programs, systems, and modernization initiatives to support application development, workflow redesign, and implementation planning.
Collaborate with technical teams, product owners, program offices, vendors, and subject matter experts to translate business needs into requirements, user stories, acceptance criteria, process documentation, and implementation-ready deliverables.
Support organizational change management for NFIP modernization, including stakeholder engagement, impact assessments, communications, training support, adoption planning, and readiness tracking.
Prepare leadership-ready reports, briefings, and decision materials summarizing findings, risks, dependencies, requirements status, process improvements, and recommendations for NFIP insurance and mapping modernization.