Management and Program Analyst

Citizenship and Immigration Services•Camp Springs, MD

About The Position

The Management and Program Analyst (SAVE) develops new issuances and directives or recommends changes to existing ones to improve the efficiency and effectiveness of the program office. The role coordinates inter-agency projects and tasks that advance USCIS programs, evaluates programs, and recommends actions to achieve objectives and improve operations. The analyst plans and manages evaluations of SAVE program effectiveness and efficiency, ensuring key metrics are met and value is delivered to stakeholders. The position requires effective oral and written communication, data interpretation, independent judgment, and the ability to work as a self-starter in a dynamic, fast-paced environment while adjusting priorities and meeting tight deadlines on high-visibility projects. The analyst also facilitates cross-organization SAVE work by consulting internal customers, scoping requirements, delivering work products, and ensuring results meet expectations. At developmental grade levels, assignments are narrower in scope, less independent, and less complex than at the full performance level.

Requirements

U.S. citizenship or U.S. national status.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random drug testing.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the last five years before applying, have resided in the United States, worked overseas as a U.S. Government employee in a Federal or Military capacity, or been a dependent of such an employee serving overseas.
May be required to serve a one-year probationary period.
Meet the applicable time-in-grade requirement, including 52 weeks at the lower grade or equivalent grade band for current Federal employees.
For GS-12: one year of specialized experience equivalent to at least GS-11, including experience performing the majority of the listed program analysis, findings presentation, business-practice research, and technical-assistance duties.
For GS-13: one year of specialized experience equivalent to at least GS-12, including experience performing the majority of the listed action-planning, performance-measurement, project/study, and project-team leadership duties.
Qualifications and time-in-grade requirements must be met by 11:59 PM Eastern Time on 10/23/2026.
Submit a resume of no more than two pages and the required application information and documentation by 10/23/2026.

Responsibilities

Coordinate inter-agency projects and tasks that are critical to advancing USCIS programs.
Develop and evaluate programs, and recommend actions to achieve program objectives and improvements.
Create plans and manage activities to evaluate the effectiveness and efficiency of SAVE programs, ensuring key metrics are met and value is delivered to stakeholders.
Communicate effectively in writing and orally, interpret data, and exercise original thought in SAVE program activities.
Work independently in a dynamic, fast-paced environment, adjusting priorities and accommodating tight deadlines on high-visibility SAVE program projects.
Facilitate cross-organization work related to the SAVE program by consulting with internal customers, scoping requirements, delivering work products, and ensuring work meets expectations.
At the GS-12 level, conduct studies, analyze findings, make recommendations on program operations, prepare and present findings to upper-level management, research improved business practices, and provide technical assistance to management.
At the GS-13 level, establish and carry out action plans for short- and long-term goals, participate in performance measurement studies and project development, and manage initiatives and lead project teams.