Management and Program Analyst

Citizenship and Immigration Services•Phoenix, AZ

About The Position

The Management and Program Analyst will implement, coordinate, oversee, and analyze management programs for the Fraud Detection and National Security (FDNS) Criminal Investigative Division. The role may be based at headquarters or a regional office and includes preparing briefings and reports, evaluating operational guidance and processes, and assisting with their development. The position supports the establishment of a new Kansas City Criminal Investigative Division office. While the new facility is being constructed, the employee will report to a USCIS building in Lee’s Summit, Missouri. The analyst plans or participates in special studies and task forces, responds to analytical tasks and information requests, develops and monitors management information systems for operational and strategic planning, and prepares comprehensive reports on work measurement, trends, efficiency, effectiveness, productivity, and data quality. The position also serves as a local technical expert on analytical and nationwide systems used for criminal investigative case management and processing. This is not a law enforcement position. Applicants must satisfy the stated citizenship, background investigation, drug screening, residency, and other conditions of employment. The position requires operating a motor vehicle with a valid driver’s license and the ability to lift up to 50 pounds. A one-year probationary period may be required.

Requirements

U.S. Citizen or U.S. National.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, they must have resided in the United States, worked overseas for the U.S. Government in a Federal or Military capacity, or been a dependent of a U.S. Federal or Military employee serving overseas.
GS-13 applicants must have one year of specialized experience equivalent to at least the GS-12 level in the Federal government.
Specialized experience must include the majority of the following: creating and managing databases to identify patterns and trends; analyzing program operations or policies and presenting findings and recommendations to management; serving as a technical expert and liaison for management information systems or special studies; and developing quantitative analytical techniques and tools to measure program effectiveness and prepare reports.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band; the time-in-grade requirement must be met by October 30, 2026.
Possess a current valid driver’s license and be able to operate a motor vehicle.
Able to lift up to 50 pounds.
A one-year probationary period may be required.
Submit a resume of no more than two pages with the required employment history details and supporting documentation by the application deadline.

Responsibilities

Implement, coordinate, and oversee a major segment of the FDNS Criminal Investigative Division at headquarters or regional-office level.
Plan, conduct, or participate in special studies or task forces.
Assist the Supervisory Criminal Investigator in responding to analytical tasks and requests for information.
Develop, implement, and monitor management information systems focused on long- and short-range operational and strategic plans for field and resident offices.
Develop and maintain operational and comprehensive reports addressing work measurement, emerging trends, efficiency, effectiveness, productivity, and data quality.
Serve as the local technical expert on analytical and nationwide systems related to criminal investigative case management and processing.
Evaluate and assist in developing operational guidance and processes.
Prepare and provide briefings and reports.