Management and Program Analyst

Citizenship and Immigration Services•Irving, TX

About The Position

The Management and Program Analyst provides guidance on labor and employee relations, participates in policy formulation, reviews liaison activities for department-wide programs, and researches and authors documents that provide authoritative guidance on complex human resources program issues. The position works with Human Capital and Training Labor and Employee Relations and the Office of Chief Counsel on labor and employee relations, performance management programs, and training. It coordinates and monitors correspondence, investigations, management inquiries, and disciplinary actions, and contributes to policy development and analysis of sensitive organizational matters.

Requirements

U.S. Citizen or U.S. National.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may also be subject to random drug testing.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas for the U.S. Government in a Federal or Military capacity, or been a dependent of a U.S. Federal or Military employee serving overseas.
May be required to serve a one-year probationary period.
For GS-14, have one year of specialized experience equivalent to at least GS-13, including experience performing the majority of the listed labor and employee relations, policy, analysis, and advisory duties.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band; the time-in-grade requirement must be met by 10/26/2026.
Submit a resume of no more than two pages with the required work-history details and supporting application materials by the announcement deadline of 10/26/2026.

Responsibilities

Provide reviews, assistance, and guidance in consultation with Human Capital and Training Labor and Employee Relations and the Office of Chief Counsel on labor and employee relations, performance management programs, and training.
Manage, coordinate, track, and monitor labor and employee relations correspondence, Office of Security and Integrity investigations, management inquiries, preliminary inquiries, and disciplinary or adverse actions.
Participate in planning, reviewing, and implementing developments or policies concerning employee benefits, employee relations, labor relations, and performance management.
Interpret legislation, regulations, and policy, and collaborate with agency Labor and Employee Relations and/or Office of Chief Counsel representatives to analyze and resolve complex, sensitive organizational matters.
Identify vulnerabilities, gaps, patterns, and trends in local management processes and techniques to help prepare and facilitate leadership training and development.
Provide technical and subject matter guidance on labor and employee relations, including policy disputes, workplace conflict, and matters of heightened organizational sensitivity.
Create policies and guidelines in employee and labor relations.
Identify procedural and regulatory deficiencies to mitigate organizational and employee conflict.
Interpret complex legislative and policy guidance and recommend potential solutions for senior leadership.
Conduct extensive, precedent-setting analyses to identify obscure or underlying causes of misconduct or poor performance.