Management Analyst

United States Fleet Forces Command • Fort Meade Naval Facilities, MD

9d

About The Position

The Management Analyst serves in the Human Resources/Manpower & Manning/Education and Training Directorate of US Fleet Cyber Command. The role supports Total Workforce Management Services (TWMS) and Waypoints users by acting as a liaison, providing user guidance, and coordinating resolution of help desk tickets and other system issues. The analyst plans and performs assignments to evaluate how effectively TWMS and Waypoints meet FCC/C10F organizational needs and submits quarterly reports to FCC/C10F Headquarters to validate individual permissions.

Requirements

• Be a U.S. citizen and determined suitable for federal employment.
• Participate in the direct-deposit pay program.
• Obtain and maintain a Top Secret security clearance and access to Sensitive Compartmented Information (SCI); indicate clearance level and date in the resume.
• Successfully complete pre-employment drug testing, including marijuana testing, and be subject to random testing.
• Acknowledge in writing acceptance of an appointment in the DCIPS excepted service, which does not confer competitive status.
• Males born after December 31, 1959, must be registered for Selective Service.
• PPP applicants must currently hold the required security clearance.
• Be able to travel from the normal duty station to CONUS and OCONUS locations, potentially including remote or isolated sites, and travel on military and commercial aircraft for extended periods.
• Undergo periodic polygraph examinations.
• Complete a one-year equivalent of specialized experience at the GG/GS-09 level or equivalent, demonstrating experience administering, maintaining, or supporting user access, roles, permissions, or account-management processes for an automated workforce, personnel, training, readiness, human-resources, or comparable enterprise information system; using TWMS, Waypoints, or a comparable enterprise workforce-management system; and coordinating with an enterprise help desk, system program office, external service provider, or similar technical-support organization to resolve user issues.
• Alternatively, qualify through a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; submit a transcript if qualifying through education.

Responsibilities

• Serve as a liaison between Total Workforce Management Services (TWMS) and Waypoints users to support customer satisfaction with system updates, questions, and help desk ticket resolution.
• Provide advice and guidance to users of TWMS, Waypoints, and the Customer Support Help Desk.
• Send quarterly reports to FCC/C10F Headquarters to ensure individual permissions are validated as required.
• Plan and execute assignments to analyze and evaluate the effectiveness of TWMS and Waypoints in meeting FCC/C10F organizational needs.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• Certain incentives, such as recruitment, relocation, or student loan repayment, may be authorized for eligible selectees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree