Management Analyst - Contractor

Commonwealth of Massachusetts•Boston, MA

About The Position

The Management Analyst Contractor serves as an analytical specialist in MassAbility’s Analytics and Quality Assurance (AQA) Department, supporting performance management, program improvement, data analytics, reporting, and continuous quality improvement for MassAbility Career Services. Reporting to the MassAbility Director of Analytics and Quality Assurance, the contractor analyzes program and performance data, develops reports and data visualizations, supports program evaluation, and identifies opportunities to improve program quality and outcomes. The role works with AQA and Career Services staff and management to strengthen data-informed program management and decision-making. This is a 37.5-hour-per-week contract position. The schedule is to be determined, and the contract period is from a start date to be determined through September 30, 2027. Benefits are unavailable except for sick-leave accruals. Employees are paid biweekly by direct deposit, with state and federal taxes withheld; the contractor must participate in the Alternative Retirement Program mandated by federal law. MassAbility provides services focused on vocational rehabilitation, community living, and disability determination for federal benefit programs. Its stated mission is to break down barriers and empower people with disabilities, with an emphasis on equity, accessibility, and inclusion.

Requirements

Demonstrated experience analyzing data, interpreting results, identifying trends, and communicating findings to technical and non-technical audiences.
Knowledge of program evaluation, data analytics, statistical and research methods, and project management, including problem-solving and decision-making methodologies.
Experience with one or more data analysis, querying, visualization, or business intelligence tools.
Proficiency with Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
Ability to learn new software applications, data systems, and analytical tools quickly.
Strong analytical and problem-solving skills, with attention to data quality, accuracy, and detail.
Strong organizational and time-management skills, including the ability to manage multiple priorities and respond to ad hoc analytical requests.
Strong written and verbal communication skills, including the ability to translate analytical findings into clear, actionable information.
Ability to exercise sound independent judgment, take initiative, and work effectively with limited supervision.
Ability to work independently and collaboratively and establish effective working relationships with colleagues and program stakeholders.
Applicants should upload a cover letter and resume.
A criminal background check will be completed on the recommended candidate before hiring.
Education, licensure, and certifications will be verified in accordance with Human Resources Division hiring guidelines.

Nice To Haves

Experience with SQL, Python, VS Code, or R.
Experience with Tableau, Microsoft Power BI, Power Apps, or similar business intelligence tools.
Experience with Snowflake or other data warehouse platforms.
Experience with Qualtrics or similar survey and experience-management platforms.
Experience with SPSS, JASP, Stata, or other statistical analysis software.
Experience with GIS software.
Experience with Microsoft Access is desirable.

Responsibilities

Manage, maintain, analyze, and help ensure the accuracy and integrity of Career Services program data.
Develop reports, dashboards, visualizations, presentations, and other analytical products to inform program operations, policy, and decision-making.
Aggregate and analyze quantitative and qualitative data to identify trends, measure performance and outcomes, assess participant satisfaction and experience, and identify opportunities for program and quality improvement.
Conduct data analyses and produce recurring and ad hoc reports for Career Services and the AQA Department.
Support AQA data analytics and research capabilities, including implementation and use of business intelligence tools, data visualization platforms, and Geographic Information Systems (GIS) mapping tools.
Design and improve standardized reporting processes that help programs establish benchmarks and monitor performance, compliance, quality, and program integrity.
Develop reusable reports, queries, and data-extraction processes across multiple systems and data sources; identify opportunities to automate reporting and streamline analytical workflows.
Use analytical and data tools to analyze and model performance trends and patterns.
Work with data from OnBase, data warehouses, and other internal and external sources.
Respond to requests for customized analyses and reports from Career Services staff, the AQA Director, and other stakeholders.
Develop documentation, guidance, and training for effective use of analytical tools, reports, dashboards, and processes.
Collaborate with AQA colleagues and Career Services staff to strengthen their capacity to use data to monitor program performance and drive continuous improvement.
Perform other analytical, reporting, and program-improvement activities as assigned.