Management Analyst III

State of Delaware•Dover, DE

About The Position

The Management Analyst III assists with operations administration for the Department of Health and Social Services (DHSS). The role maintains Information Resource Management (IRM) budget documentation each fiscal year for ten divisions in coordination with their fiscal units; supports the vacancy hiring process; updates internal IRM documents; manages annual performance plans and reviews for administrative staff; monitors monthly staff time reported for federally funded programs and reimbursement; and serves as an eSTAR auditor. The position also performs other duties as required. The incumbent works with division fiscal and payroll units, labor relations, division directors, vendors, and human resources on IRM business matters. The position supervises staff and reports to the DHSS IRM Director. More broadly, the role studies and evaluates agency operations, programs, services, policies, and procedures. It gathers and analyzes data, assesses effectiveness and compliance, identifies problems, develops solutions or alternatives, provides technical assistance, and documents findings and recommendations for operational improvements or organizational changes. Supervisory duties may include planning, assigning, reviewing, and evaluating work; coaching and training; and recommending hiring, termination, and discipline.

Requirements

Three years of experience conducting studies that evaluate operations, programs, services, policies, and procedures for efficiency, effectiveness, achievement of goals and objectives, and compliance with applicable requirements.
Three years of experience with descriptive statistics, such as mean, median, mode, or standard deviation.
Three years of experience interpreting laws, rules, regulations, standards, policies, and procedures.
Six months of experience designing studies, including setting goals and objectives and determining information needs, data sources, sampling, and collection methods.
Six months of experience making recommendations for continuing or changing operations, programs, services, policies, or procedures based on findings.
Six months of experience writing narrative reports.
Knowledge of inferential statistics, such as correlation, t-tests, f-tests, or analysis of variance.
A satisfactory criminal background check is required as a condition of hire.
Must be legally authorized to work in the United States; DHSS does not provide employment-based sponsorship.
New hires must report to Statewide New Employee Orientation on their first day of employment.

Responsibilities

Maintain annual Information Resource Management budget documentation for ten DHSS divisions in coordination with their fiscal units.
Assist with the vacancy hiring process and update internal IRM documents.
Manage annual performance plans and reviews for administrative staff.
Monitor monthly staff time reported for federally funded programs and reimbursement.
Serve as an eSTAR auditor and perform other duties as required.
Interface with division fiscal and payroll units, labor relations, division directors, vendors, and human resources on IRM business matters.
Interview agency staff, observe work processes, and gather data on operational and managerial practices and procedures.
Review and interpret collected data, including statistical analysis, to evaluate services and compliance with goals and objectives.
Analyze operational effectiveness and develop solutions, alternatives, and recommendations for addressing problems.
Provide technical assistance in developing management objectives and controls to resolve issues and concerns.
Study pertinent background materials, including legislation, administrative orders, and regulations.
Recommend and assist with implementing techniques or procedures that improve operations, strengthen controls, and use resources effectively.
Document study findings and prepare recommendations for new systems, procedures, or organizational changes.
Supervise staff, including planning, assigning, reviewing, and evaluating work; coaching and training; and recommending hiring, termination, and discipline.