Management Analyst Assistant
About The Position
ATA Services, Inc. is hiring a Management Analyst Assistant for a temporary, full-time assignment in Santa Fe, New Mexico. The candidate must reside in Santa Fe. The pay rate is $30.00 per hour, and the start date is immediate. The position supports the operation, maintenance, testing, and continuous improvement of the Caregivers Criminal History Screening Program (CCHSP) 2.0 system. Work includes system administration, database integrity, background-screening processes, user training, quality assurance, and customer service for healthcare providers, educational institutions, and internal stakeholders. The successful candidate coordinates system-related activities, assists with implementation and testing, maintains accurate records, documents issues, and communicates with management and technical partners to support consistent system performance and effective user assistance.
Requirements
- Bachelor’s degree in Computer Science or a closely related field.
- Must live in Santa Fe, New Mexico.
- Strong organizational, analytical, communication, and problem-solving skills.
- Ability to maintain accurate records, document work, and manage multiple assignments.
- Ability to provide professional customer service and explain technical procedures clearly.
- Ability to coordinate with internal teams, external stakeholders, and technical partners.
Responsibilities
- Monitor CCHSP 2.0 system functions, user access, workflows, and reported operational issues.
- Assist healthcare providers and authorized users with background-screening procedures and system-related questions.
- Provide application, database, and quality-assurance training to new and existing users.
- Review database records for incomplete, inconsistent, outdated, or duplicate information and coordinate corrections.
- Maintain and support Rap Back records, workflows, and incomplete Rap Sheet records.
- Provide assistance with IDEMIA Live Scan and the IDEMIA portal as assigned.
- Participate in statewide system testing, development, implementation, and maintenance activities.
- Coordinate with Improving Atlanta to test and validate system changes before approved updates are placed into production.
- Provide customer service to healthcare facilities, providers, colleges, universities, trade schools, and other authorized stakeholders.
- Assist with fingerprinting policy inquiries and related customer-service needs.
- Track assigned tasks, document completed work, communicate progress, and coordinate workload and team coverage.
- Escalate technical issues, database concerns, implementation risks, and policy questions to the Bureau Chief or designated management representative.
- Ensure communications and training materials follow established procedures and do not introduce unapproved policy or process changes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
