Managed Long Term Services and Supports Program Specialist II

L.A. Care Health Plan•Los Angeles, CA

20d•$60,778 - $91,166

About The Position

The Managed Long-Term Services and Supports (MLTSS) Program Specialist II supports operational, strategic, and system-related initiatives for the MLTSS department. The role organizes ongoing programs and process-improvement efforts, provides operational and program support, and contributes to program development as required by federal, state, and organizational guidelines. The Specialist trains and educates internal and external audiences and ensures deliverables are completed on time through follow-up and stakeholder accountability.

Requirements

Associate's degree; equivalent education and/or experience may be considered in lieu of a degree.
At least 2 years of demonstrated experience working with low-economic-status populations and diverse communities in settings such as community-based organizations, social service agencies, or civic organizations.
At least 2 years of program coordination or process-improvement experience.
Experience in document management, transcription, and other administrative procedures.
Strong group-facilitation skills and an enthusiastic, collaborative approach.
Ability to work effectively independently and as part of a team, collaborate and build partnerships, and troubleshoot project issues promptly.
Detail orientation, strong organizational and time-management skills, and ability to manage fast-paced, multitasking situations and tight deadlines.
Ability to produce accurate deliverables and complete tasks on time.
Excellent verbal, written, communication, and presentation skills.
Moderate to advanced competency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.
Light physical requirements.

Nice To Haves

Bachelor's degree.
Training delivery and/or design experience.
Demonstrated project-management skills.

Responsibilities

Support initiatives and monitor program deliverables in collaboration with senior-level positions and management.
Build cross-functional relationships and partnerships to complete assigned programs on time and within scope.
Maintain working knowledge of program contracts, regulations, and requirements; support compliance through quality-control and reporting activities.
Update and develop departmental materials, including job aids, reference guides, correspondence, presentations, desktop procedures, and policies, in partnership with subject-matter experts and relevant stakeholders.
Conduct process-improvement and research activities, including work related to customer satisfaction and best practices; use data reports to identify gaps, discrepancies, and trends.
Provide training or identify training resources, and evaluate training effectiveness using defined metrics and evaluation tools, post-tests, or observation.
Represent L.A. Care at community events, meetings, and health fairs sponsored by L.A. Care and outside organizations.
Plan, coordinate, and organize meetings and events; prepare agendas, meeting summaries or minutes, and issues logs.
Perform other duties as assigned.
Travel to offsite locations for work.