Mall Security Officer

Securitas•Nashville, TN

About The Position

The Mall Security Officer helps maintain a safe and secure environment at a large indoor retail mall with more than 200 stores and entertainment venues. The role involves actively monitoring and patrolling the premises, preserving order, enforcing site regulations and directives, and providing information and customer service to shoppers, visitors, and client employees. The position includes frequent public interaction and may involve coverage during days, evenings, weekends, holidays, and overnight periods. Securitas describes itself as a global security company operating in 47 countries, with 355,000 employees and more than 150,000 clients. The company emphasizes Integrity, Vigilance, and Helpfulness. No prior experience is necessary; training is provided, and candidates with retail, food service, or hospitality backgrounds may be a good fit.

Requirements

High school diploma or GED equivalent.
Valid driver's license for driving posts.
Strong communication and customer service skills.
Ability to remain calm during emergencies.
Basic computer and report-writing skills.
Ability to stand and walk for extended periods.

Nice To Haves

Prior security, military, law enforcement, or customer service experience is helpful but often not required.
Retail, food service, or hospitality industry background is considered a good fit.

Responsibilities

Patrol the mall, parking lots, and surrounding property on foot or in a vehicle.
Monitor for theft, vandalism, trespassing, and suspicious activity.
Respond to emergencies, disturbances, medical incidents, and customer service requests.
Enforce mall policies, including youth supervision and safety procedures.
Prepare detailed incident and activity reports.
Coordinate with local law enforcement, fire departments, and EMS when necessary.
Monitor CCTV cameras and security systems.
Assist shoppers with directions, escorts, lost children, vehicle assistance, and other customer service needs.
Conduct opening and closing security checks of entrances and common areas.
Actively monitor premises, patrol locations, preserve order, and enforce regulations and directives relating to personnel, visitors, and the client site.
Provide customer service and information to client employees and customers.