Maintenance Training Center Supervisor

Kroger•Cincinnati, OH

About The Position

The Maintenance Training Center Supervisor leads technician development across experience levels, from onboarding new hires to advancing experienced professionals. The role oversees a dedicated training center and a team of trainers who provide hands-on learning tailored to supermarket maintenance and operations. The supervisor designs and maintains training curricula, develops simulations that replicate real-world store issues, and maintains a standardized equipment list for technician training. The role identifies ways to improve training efficiency and technician performance, ensures alignment with operational goals, and fosters continuous learning and technical excellence to support service delivery, equipment reliability, and customer satisfaction. The position requires independent travel 25% of the time and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Strong knowledge of lighting, refrigeration, HVAC, and building controls.
Fluency in CPC, Danfoss, and MicroThermal controllers.
Experience troubleshooting refrigeration design and applications, including electronic control algorithms, variable speed drives, and interrelated systems diagnosis.
Advanced knowledge of thermodynamics as it relates to refrigeration design applications in supermarkets.
Sound business judgment and ability to work successfully with professionals across levels, backgrounds, and perspectives.
Ability to manage multiple departments and simultaneous projects and effectively delegate work.
Strong financial skills.
Excellent oral and written communication skills.
Ability to climb ladders and stairs.
Must be able to perform essential functions with or without reasonable accommodation.
4–6+ years as a service technician.

Nice To Haves

Bachelor’s degree in energy engineering, mechanical engineering, construction, or comparable related field experience.

Responsibilities

Oversee daily operations of the technician training center, including managing a team of trainers.
Design, develop, and maintain comprehensive training curriculum documents for new and senior technicians.
Create and update a standardized list of equipment used for hands-on technician training.
Develop realistic simulations of common store issues to strengthen technician problem-solving skills.
Identify and implement training efficiencies to improve technician performance and effectiveness in the field.
Collaborate with cross-functional teams to align training with operational goals and technical standards.
Monitor and evaluate training outcomes to improve content and delivery methods.
Support onboarding by ensuring new technicians receive foundational training and mentorship.
Provide ongoing development opportunities for senior technicians to enhance skills and adapt to evolving technologies.
Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Travel independently 25% of the time.