Touchstone

Camden•Charlotte, NC

About The Position

The Maintenance Technician is responsible for maintenance service requests for the community. This customer-focused team player takes pride in their work, which may include make-readies, groundskeeping, pool maintenance, and preventative maintenance. Camden Maintenance Technicians provide excellent customer service and work to understand and anticipate residents’ needs to create exceptional experiences. The role includes completing service requests, performing preventative maintenance, preparing vacant apartments for move-in, maintaining the appearance and safety of the community, and recording work in Onesite. The technician may also perform electrical and plumbing work and assist with groundskeeping, pool maintenance, housekeeping, notices, inspections, and other tasks. The position involves a rotating on-call schedule and a varied schedule that may include weekends and holidays.

Requirements

Six months of maintenance experience.
Demonstrated knowledge of technical skills related to apartment maintenance.
Ability to perform tile work, carpentry repairs, and all facets of the make-ready process.
Ability to troubleshoot and repair HVAC, plumbing, electrical, and other community systems.
Dependable transportation to and from work and ability to accommodate a rotating on-call schedule.
A valid driver’s license is required for employees working at communities that use Low Speed Vehicles.
Ability to work a varied schedule, including weekends and holidays as required.
Ability to read and write English at an intermediate level to read diagrams, meters, and instructions.
Ability to apply common-sense understanding to carry out instructions and plans.
Ability to complete tasks while wearing appropriate safety equipment.
Ability to meet the role’s physical demands, including standing, bending, crouching, pushing and pulling, lifting and carrying materials or equipment up to 50 pounds, climbing ladders or stairs, and walking on rooftops.
Manual dexterity sufficient to operate small-motorized equipment, including repetitive hand, wrist, grip, and elbow motions.
Normal hearing, vision, color discrimination, and depth perception for proper operation of machines and equipment.
Ability to interact with the public and demonstrate excellent interpersonal skills.
Regular attendance and punctuality.

Nice To Haves

High school diploma.
Certification from an accredited trade school.
EPA Type I, Type II, or Universal certification.
Maintenance experience in the apartment industry.

Responsibilities

Respond to and complete service requests in a timely manner.
Coordinate with the maintenance supervisor and team to prioritize daily tasks.
Provide excellent customer service when interacting with residents, guests, and vendors.
Identify and correct or report safety issues, hazardous conditions, and maintenance needs to the maintenance supervisor.
Perform preventative maintenance on community equipment.
Prepare vacant apartments for move-in, including necessary repairs or replacements.
Maintain the community’s appearance by replacing lightbulbs, removing trash and litter, painting, and performing repairs.
Accurately complete Onesite records for service requests, preventative maintenance, and apartment make-readies.
Perform electrical and plumbing work as required.
Assist with groundskeeping, pool maintenance, housekeeping, distributing notices, apartment inspections, and other tasks as needed.