Maintenance Technician III
About The Position
Heatherwood is hiring a Maintenance Technician III to provide high-quality service to residents in a fast-paced residential property environment. The role performs and oversees maintenance work, supports the maintenance team through technical guidance and peer mentoring, and helps maintain property cleanliness, appearance, safety, and functionality. The technician responds to service requests, completes preventive maintenance and inspections, and communicates work priorities and progress to management. The position may require overtime, weekend work, emergency on-call rotation, and snow removal as business needs dictate. The role requires advanced hands-on knowledge of HVAC, plumbing, electrical systems, appliances, painting, carpentry, building systems, work-order management, preventive maintenance, and apartment make-ready processes. Heatherwood provides monthly safety training, ongoing leadership and technical development, support for applicable credentials, online training resources, and internal growth opportunities.
Requirements
- At least 2 years of multi-family, commercial, hotel, or similar maintenance experience.
- Valid driver's license.
- Advanced knowledge and hands-on experience with various HVAC systems.
- Experience troubleshooting and repairing plumbing systems, including boilers, water heaters, drain clearing, and fixture replacement.
- Experience troubleshooting and repairing electrical systems.
- Experience troubleshooting and repairing appliances.
- Experience with painting and carpentry.
- Advanced understanding of building systems, including fire sprinkler, fire alarm, and central mechanical/HVAC systems, as applicable.
- Advanced understanding of work-order management, preventive maintenance, and apartment make-ready processes.
- Advanced proficiency with maintenance software and work-order management systems.
- Positive attitude and customer-first approach to service.
- Safety-first mindset and adherence to safety policies.
- Team-oriented approach and ability to lead by example.
- Attention to detail and accountability for the quality and timeliness of work.
- Reliability, dependability, initiative, and ability to solve problems independently.
- Ability to work independently while overseeing and supporting others through task completion.
- Commitment to completing time-sensitive tasks and communicating timelines.
- Effective written and verbal communication skills.
Responsibilities
- Follow company standards, policies, and procedures.
- Comply with Fair Housing standards in all resident interactions.
- Maintain property cleanliness, appearance, safety, and functionality.
- Maintain a professional appearance and wear a clean, presentable uniform.
- Respond to service requests in a timely, professional, customer-focused manner.
- Work overtime and weekends and participate in the emergency on-call rotation as business needs dictate.
- Perform preventive maintenance programs and scheduled inspections independently.
- Conduct property walks and equipment audits, identifying, addressing, and escalating maintenance issues as needed.
- Safely operate hand and power tools.
- Perform apartment turnover work, including cleaning, painting, and repairs.
- Oversee daily maintenance tasks and provide technical guidance to Maintenance Technician II team members.
- Mentor and support peers as needed.
- Communicate timelines, priorities, and work progress to the management team.
- Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and standing for extended periods.
- Participate in snow removal as directed by the management team.
Benefits
- Monthly safety training.
- Ongoing leadership and advanced technical development.
- Resources and support to complete and maintain applicable credentials, such as EPA Universal, CPR, CPO, and standpipe certifications (S95, S12, S13).
- Access to online training resources.
- Internal growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
