Maintenance Technician II

Hilton Grand Vacations • Ridgedale, MO

1d

About The Position

The Maintenance Technician II maintains guestrooms, public spaces, and back-of-house areas at The Wilderness Club at Big Cedar. The role focuses on guest relations and problem resolution while helping keep the property attractive and well maintained. The technician performs maintenance and repair tasks to high standards, responds to guest requests, works effectively with guests and staff, and supports fellow maintenance team members and special projects. Accurate English-language documentation of logs and inspection sheets is required.

Requirements

• Effective verbal and written communication skills, including the ability to communicate with guests in English.
• High school diploma or equivalent experience.
• Valid driver's license.
• At least 2 years of facilities maintenance experience.
• Ability to climb stairs and work on ladders up to 40 feet.
• Ability to push and pull up to 100 pounds and lift and carry up to 50 pounds; ability to grasp, stoop, and reach overhead.

Nice To Haves

• 3–5 years or more of related experience.

Responsibilities

• Maintain guestrooms, public spaces, back-of-house areas, and related equipment.
• Respond to guest requests and resolve problems while providing positive interactions with owners, guests, and team members.
• Perform painting, stucco, texturing, drywall, staining, knockdown ceiling, popcorn ceiling, and wall-vinyl repairs.
• Troubleshoot and repair appliances and basic air-conditioning controls.
• Troubleshoot plumbing fixtures, clean drains, unclog toilets and sinks, and replace faulty plumbing components.
• Change filters and maintain guestroom and public-space equipment.
• Replace caulk and repair tile and grout.
• Repair doors, including locking mechanisms and hinges.
• Inspect rooms for pest intrusion and inspect or replace cosmetic appliance components.
• Replace light bulbs and ballasts; repair closet and drapery tracks; replace furniture; and stain or repair furniture damage.
• Replace remote-control batteries, touch up paint, and glue peeling wallpaper.
• Implement scheduled preventive maintenance.
• Maintain the proper functioning of equipment and tools.
• Maintain clear communication with engineering leadership and assist maintenance staff with special projects.
• Document work accurately in English in logs and inspection sheets.
• Pitch in on coworkers’ duties and contribute as a teammate.

Benefits

• Medical, dental, and vision insurance, with eligibility beginning on day one for eligible team members.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities. Eligibility for the listed benefits is stated for U.S. hourly Team Members who are not represented by a labor organization or subject to a collective bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED