Maintenance Technician II

Hilton Grand Vacations • Orlando, FL

1d • Onsite

About The Position

The Engineering Department maintains the appearance and mechanical and electrical operation of the resort’s buildings and grounds, both indoors and outdoors. The Maintenance Technician II performs maintenance and repairs across the property and supports guests, owners, associates, and other operating departments. The role requires basic knowledge and troubleshooting skills in electrical, HVAC, plumbing, and appliance repair, as well as familiarity with Hilton Grand Vacations procedures, OSHA standards, and the company Safety Handbook.

The technician monitors property conditions, corrects unsafe conditions, maintains records for work orders and preventive maintenance, and completes assigned repairs and projects. They provide prompt, professional service to guests and owners, follow company and safety procedures, and are expected to learn engineering requirements for future growth. The role requires schedule flexibility across first, second, or third shifts, including availability for a seven-day work week and 24-hour call as needed.

Requirements

• High school diploma, GED, and/or trade school certification.
• 3–5 years of experience in trade-specific hotel maintenance.
• Extensive knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building maintenance.
• Familiarity with state and county building code regulations.
• Professional certifications as required by the resort.
• Excellent interpersonal skills when dealing with guests, associates, and the general public.
• Ability to learn and adapt in a fast-paced environment.
• Ability to follow through on short-term and long-term projects.
• Ability to work independently and take initiative.
• Team-player attitude and ability to take direction from the Engineering Manager.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Schedule flexibility to accommodate a seven-day work week, first, second, or third shift, and 24-hour call as needed.

Responsibilities

• Perform maintenance services for internal and external customers.
• Maintain proper working relationships within the department and with other operating departments on the property.
• Monitor the physical condition of resort units and facilities and correct unsafe conditions.
• Maintain accurate records for work orders, preventive maintenance, safety, major equipment repairs or replacements, and parts and supplies inventory.
• Diagnose and perform repairs involving air conditioning and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pools, amenities, landscaping, hardscape, locks, safety devices, and other typical resort needs.
• Address guest and associate concerns and maintenance needs in a friendly and professional manner.
• Use hand and power tools and climb and work on ladders up to 20 feet high.
• Ensure that all modes of property transportation are operating properly.
• Complete work orders, preventive maintenance, and daily projects reported by engineering management or the front desk, or otherwise assigned during the shift.
• File daily logs in the logbook and place work orders on the proper hook.
• Provide quick and satisfactory service to owners and guests to support guest satisfaction.
• Carry out management requests necessary to provide customer satisfaction within the associate’s ability.
• Follow company and engineering policies and procedures, including safety procedures.
• Identify and/or repair safety hazards.
• Learn and meet engineering requirements for future growth in the department.
• Accommodate a seven-day work week, be available for 24-hour call as needed, and work first, second, or third shift.

Benefits

• Medical, dental, and vision care options, with eligibility beginning on day one.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED